Sr. Operations Program Manager

General Dynamics Information Technology•USA MD Home Office (MDHOME), MD

3d•$157,250 - $212,750•Remote

About The Position

The Sr. Operations Program Manager will support the Centers for Medicare and Medicaid Services (CMS) remotely, overseeing complex programs and helping deliver mission outcomes. The role manages project schedules, tasks, and work assignments for operations team members while maintaining client trust. It requires a consultant mindset: understanding broader objectives, turning complex problems into actionable solutions, supporting user adoption and continuous improvement, and managing expectations with credibility. The position provides work leadership and management to remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act (ACA). The manager structures operational workflows and audits, monitors operational performance and resource use, oversees case-backlog reduction and continuous improvement, collaborates with development teams, and ensures accurate project reporting. The role also engages with clients, oversees reports and dashboards, tracks legislative and regulatory changes, presents strategies connecting policy, data, and system implementation, supports ACA and NSA communication strategies, executes program goals, and directly supervises and mentors team members. Work is remote, with 40 scheduled weekly hours and 10–25% travel required. Work visa sponsorship is not provided.

Requirements

Bachelor's degree.
10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience.
Experience working for the Centers for Medicare and Medicaid Services (CMS).
Excellent oral, written, and presentation communication skills, including the ability to explain complex technical topics to varied stakeholders and independently lead meetings and technical calls.
Experience leading and managing teams, mentoring, and providing performance management.
Experience using CMS JIRA and Confluence tools.
Expert knowledge of health care policy, the ACA, CMS Operations, and related issues.
Experience coordinating with CMS/HHS to prepare for public release of regulations and guidance related to agency policies and operations.
Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings.
Ability to obtain Public Trust clearance.
Must have lived in the United States for at least three of the last five years.
Work visa sponsorship is not provided.

Nice To Haves

Experience working for CMS’s Center for Consumer Information and Insurance Oversight (CCIIO).
Experience supporting Salesforce services and development.
Strong interpersonal skills for collaboration with customers and internal cross-functional teams.
Self-motivated and well organized, with strict attention to detail.
Ability to understand and manage customer expectations.
Ability to prioritize and work on multiple projects simultaneously.
Excellent analytical skills, including ability to integrate information from multiple sources.
Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority.

Responsibilities

Provide structure, guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals supporting ACA policy and programmatic questions.
Lead the strategic structuring of operational workflows and auditing to promote scalable, efficient, high-quality, consistent service delivery.
Design and implement frameworks to monitor operational metrics, including performance KPIs, service-level adherence, and resource utilization.
Oversee analysis and reduction of case backlogs and establish governance models and continuous improvement initiatives based on ITIL best practices, particularly incident, problem, and change management.
Collaborate with development teams to standardize and optimize processes, support data-informed decisions, and improve operational transparency and accountability.
Ensure accurate and timely updates to project schedules and reporting on milestones, progress, and operational metrics.
Attend or facilitate client meetings to identify business needs and recommend approaches to operational challenges.
Oversee delivery of reports, dashboards, and insights analyzing operational and performance metrics.
Oversee research and tracking of legislative and regulatory changes affecting program implementation and operations.
Present strategies connecting policy, data, and system implementation in briefings and other formats to internal teams and CMS.
Provide input to or prepare technical reports and briefings based on expert interpretation of analyzed data.
Oversee ACA and NSA communication strategies to enhance stakeholder engagement using a Human Centered Design mindset.
Execute program strategies and leadership goals.
Directly supervise and mentor team members.

Benefits

Comprehensive benefits and wellness packages.
401(k) plan with company match.
Competitive pay.
Paid time off, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
10 paid holidays per year, prorated based on hire date.
Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
Medical plan options, some with Health Savings Accounts.
Dental plan options.
Vision plan.
Short- and long-term disability benefits.
Life insurance.
Accidental death and dismemberment coverage.
Personal accident, critical illness, and business travel and accident insurance are provided or available.
Full flex work weeks where possible.
AI-powered career tool identifying career steps and learning opportunities.
Internal mobility team focused on career goals.