Sr Program Manager: Sales & Operations Planning, Whole Foods Market E-Commerce Planning

Amazon • Austin, TX

6d • Onsite

About The Position

As our Sr Program Manager - S&OP, you will be at the forefront of our e-commerce strategy, driving key projects that connect our customers with the high-quality products they love. You’ll collaborate with talented teams across Amazon business, operations, and technology to create seamless experiences for delivery, pickup, and catering. Your insights and leadership will guide the evolution of grocery e-commerce at Whole Foods Market.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Responsibilities

• Own and manage demand planning for company Ecommerce business and adjust forecasts to inform labor planning in stores.
• Own and execute pivotal e-commerce projects to achieve customer, business and financial results.
• Utilize competitive analysis, assessment of business results, and customer insights and feedback to identify opportunities for program improvement.
• Develop and implement program specific goals and tactical plans that drive business results and elevate the customer experience. Build business cases to support prioritization of new projects and strategies to drive program results.
• Creates and oversees project timelines and budgets, ensuring effective communication with stakeholders throughout the process.
• Create comprehensive reports that provide insights into program performance and guide strategic decisions.
• Drives business operational cadence for assigned programs and projects including weekly business reviews, monthly/quarterly business reviews, and annual operating plans.
• Mentor and support new Team Members, fostering a culture of growth and collaboration.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior