Sr. Program Manager, People Tech & Operations

Blue Origin•Southgate, WA

About The Position

The Sr. Program Manager, People Tech & Operations is a strategic partner to the leader of Blue Origin’s People Ops & Tech organization and a core member of its leadership team. The organization runs the technology and service engine behind the employee experience, supporting software and agile teams with more than 50 enhancement projects at a time, as well as an HR Service Center that resolves more than 60,000 employee service requests annually. The organization is also shifting services and tools toward AI. The role owns business operations programs and mechanisms that help a complex organization run effectively, including operating rhythms, executive reporting, status and risk management, and escalation processes. It will modernize portfolio and work management across HR technology and service delivery, establish a reliable view of organizational work and performance, and develop audit and quality controls to detect issues early. The position calls for both hands-on portfolio management and executive-level communication, along with the ability to use AI to make operations faster, more proactive, and more transparent.

Requirements

Bachelor’s degree in a related field, or equivalent experience.
At least 8 years of progressive experience in business operations, program or portfolio management, technology operations, or a related field, including experience supporting a senior leadership team.
Experience designing and running operating rhythms, status reporting, and risk, issue, and escalation management in a large, complex organization.
Experience with portfolio and work management practices across agile and non-agile delivery models.
Experience managing or overseeing large portfolios of concurrent projects and ongoing service operations.

Nice To Haves

Experience in HR technology, HR operations, shared services, or employee service delivery.
Experience designing data quality, audit, or monitoring controls for systems, data, or services.
Hands-on experience with work management and reporting tools such as Jira, Confluence, Smartsheet, Asana, ServiceNow, Workday, Power BI, or Databricks.
Strong AI literacy, including a working understanding of how AI tools can improve work management, reporting, quality assurance, and service delivery.
Ability to build, interpret, and communicate metrics and dashboards that drive data-based decisions.
Excellent written and verbal communication, including the ability to brief executives concisely and clearly.
Demonstrated ability to lead and influence across teams without direct authority.
PMP, SAFe, Lean Six Sigma, or similar certification.
Experience working in a highly matrixed environment.

Responsibilities

Own the organization’s operating rhythm, including weekly, monthly, and quarterly business reviews, leadership cadences, planning cycles, and executive reporting.
Ensure relevant information reaches the right people at the right time while minimizing manual effort.
Establish and manage consistent status reporting, risk and issue tracking, dependency management, and escalation mechanisms across teams.
Create early-warning signals and defined escalation paths to help anticipate problems.
Assess existing work management across software, agile, service operations, and the HR Service Center; design and implement unified intake, prioritization, capacity planning, demand management, and delivery tracking for concurrent projects and ongoing service work.
Standardize tools, taxonomy, and practices while accommodating the needs of different teams.
Build integrated dashboards and reporting that provide accurate, timely visibility into portfolio health, delivery performance, service metrics, and operational risk; automate data collection and reporting where possible.
Partner with product, data, and service teams to design controls for detecting data inaccuracies, system breaks, process failures, and service defects before employees experience them.
Define monitoring, reconciliation, and audit routines; lead root-cause analysis and corrective action; and track whether fixes remain effective.
Identify and implement AI-enabled approaches to work management, reporting, risk detection, and service operations; work with technology and data teams to evaluate tools, run pilots, and scale effective approaches.
Help the organization adopt new ways of working as services and tools shift toward AI.
Define, track, and report delivery, service quality, productivity, and customer experience metrics, and turn insights into prioritized improvements.
Support strategic planning, budget and resource tracking, organizational goals and OKRs, and cross-team initiatives.
Facilitate alignment and follow-through on leadership decisions; advise the HR Technology & Operations leader and influence across teams, HR Centers of Excellence, and technology partners.
Coach team leaders on operating mechanisms and best practices.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance.
Paid parental leave.
Short- and long-term disability.
401(k) with company match of up to 5%.
Education Support Program.
Stock options for regular employees working at least 20 hours per week.
Paid time off of up to four weeks per year, based on weekly scheduled hours.
Up to 14 company-paid holidays.
Depending on role type and job level, employees may be eligible for bonuses and other benefits.