Sr. Manager of People Operations

Flourish Health•Washington, DC

3h•$80,000 - $94,000•Remote

About The Position

Flourish is seeking an experienced Senior Manager of People Operations to lead and evolve its People Ops function as the organization grows. This strategic builder and hands-on operator will oversee employee relations, benefits and HRIS administration, leave administration, and compliance while managing and developing a team of HR professionals. The role requires deep multi-state compliance expertise, sound judgment with sensitive matters, and a commitment to supporting teams working in mental health. The employee may be based anywhere in the United States and must be available to work either 8:30 a.m.–5:00 p.m. Central Time or 9:00 a.m.–5:30 p.m. Central Time. The role is remote, with attendance and event support required at two or more company events per year. It reports to the Director of People Operations.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field.
At least 8 years of progressive experience in People Operations or HR.
At least 3 years of experience in a people management role.
Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations.
Expert knowledge of FMLA, ADA, and other leave management programs.
Deep expertise in multi-state employment law compliance and risk management.
Demonstrated success scaling HR operations in a growing organization.
Exceptional judgment, discretion, and ability to handle highly sensitive and confidential matters.
Must be available to work either 8:30 a.m.–5:00 p.m. Central Time or 9:00 a.m.–5:30 p.m. Central Time.

Nice To Haves

Experience in a mid-size to large company.
HR certification such as SHRM-SCP, SPHR, or equivalent.
Experience in healthcare, mental health, or mission-driven organizations.

Responsibilities

Lead, coach, mentor, and manage the performance of a team of HR professionals.
Build and scale the People Ops function to support organizational growth and health.
Remain hands-on while delegating strategically and training team members to own key functions as the team expands.
Assess and optimize People Ops processes and systems, fostering continuous improvement.
Manage complex employee relations matters, including disciplinary actions, investigations, and terminations.
Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations.
Audit HR practices, policies, and employee files to ensure compliance and mitigate risk.
Serve as an escalation point for sensitive or high-stakes employee situations.
Model Flourish values during challenging situations and coach team members to do the same.
Oversee employment law compliance across multiple states and ensure adherence to federal, state, and local regulations.
Monitor changes in employment legislation and proactively implement policy and process updates.
Partner with the Director of People Operations on compliance matters and risk mitigation strategies.
Oversee benefits administration across multiple organizations, including benefits renewals, vendor relationships, and employee communications.
Lead open enrollment and serve as an escalation point for complex benefits issues.
Oversee HRIS and ATS administration, data integrity, and system optimization.
Develop and track People Ops metrics to inform strategic decisions.
Ensure employee records and documentation are accurate and compliant across systems.
Attend and support at least two company events per year.