Sr. Program Coordinator

University of Miami•Coral Gables, FL

About The Position

The Sr. Program Coordinator provides administrative support to the University of Miami’s Talent & Organizational Development (TOD) team by managing and coordinating organization-wide orientation and other learning initiatives. The role supports training sessions by arranging rooms, materials, and supplies and ensuring participants can access sessions and receive attendance credit. It also supports program development, enrollment, records, logistics, evaluation, and relationships with external organizations.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience.
Ability to complete assignments accurately and with attention to detail.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or collaboratively.
Proficiency in computer software, including Microsoft Office.

Responsibilities

Serves as the primary information resource for training programs and orientation procedures and processes.
Assists with developing and updating training programs.
Creates and monitors employee training session rosters.
Prepares orientation enrollment lists and materials and confirms facilitators and training formats for Global Orientation and other training programs.
Assists with facilitator auditions, selection, and training.
Coordinates training venue schematics and logistics.
Manages training sessions, including format and venue setup, catering, facilitator updates, and participant questions.
Captures session statistics and maintains training records.
Manages employee enrollment in ULearn and assigns required online training to new hires in a timely manner.
Registers students for courses using University procedures and systems.
Assists with database maintenance and enrollment management.
Continuously evaluates employees’ learning experiences and works to improve program quality and value.
Develops strategic partnerships with external entities and organizations.
Reviews program effectiveness using survey results and offers suggestions for improvement.
Adheres to University and unit-level policies and procedures and safeguards University assets.
May perform additional duties or responsibilities as necessary.