Sr. Professional Services Consultant

Bitsight•Boston, MA

4d•$79,600 - $115,000

About The Position

The Sr. Professional Services Consultant steers Professional Services delivery excellence at Bitsight. The role leads complex client engagements, mentors Consultants, and owns the quality and strategic direction of multi-account programs. Reporting to a PS Manager, the consultant serves as the technical authority for their portfolio and makes decisions on engagement approach, resourcing, and escalations. The role shapes how Consultants approach client work, designs engagement strategies that balance depth and scalability, and owns important client outcomes, including retention, expansion, and trust. The consultant acts as a decision-maker for assigned accounts and a trusted advisor to the Consultants supporting them, while growing into leadership and remaining involved in delivery. Bitsight is a cyber risk management company whose solutions support enterprise security performance, digital supply chains, cyber insurance, and data analysis. The company describes its culture as people-first and inclusive, and offers benefits, though specific benefits are not listed. The role uses AI-assisted transcription during interviews; hiring decisions are made by the recruitment team.

Requirements

6–8 years of professional experience in consulting, customer success, or risk/security roles, with demonstrated progression.
2+ years of direct or dotted-line experience leading, mentoring, or managing individual contributors or project teams.
Proven track record of owning client outcomes and retention, with the ability to navigate complex stakeholder dynamics.
Strong project and program management skills, including experience scoping, planning, and delivering multi-phase engagements.
Ability to synthesize technical findings into executive-ready recommendations and presentations.
Excellent judgment in ambiguous situations and comfort making decisions with incomplete information.
Excellent verbal, written, and interpersonal communication skills, with the ability to operate at multiple organizational levels.
Strong planning, organizational, and time-management abilities, including the ability to balance hands-on delivery with leadership duties.

Nice To Haves

Experience or knowledge in Third-Party Risk Management (TPRM) program design or maturity modeling.
Experience or knowledge of vendor risk assessment methodologies, controls frameworks such as SOC 2 and ISO, or supply chain risk.
Experience or knowledge of continuous security monitoring, external attack surface management, or threat intelligence in a TPRM context.
Experience or knowledge leading or designing organizational security or risk programs.
Experience with AI-driven tools and their application to security workflows, including the ability to evaluate emerging technology critically.
CISSP, CISM, CRISC, CISA, or similar advanced cybersecurity/information risk certification.
Experience with Salesforce and Google Suite.

Responsibilities

Own strategic direction and outcomes for assigned complex or high-value client engagements, including scoping, resourcing decisions, and timeline accountability.
Design and approve engagement strategies, methodologies, and deliverables before Consultants execute them.
Lead and mentor Consultants assigned to accounts or programs, coaching them on client management, technical judgment, and quality standards.
Conduct quality assurance on consultant deliverables, assessments, and client communications before they reach external stakeholders.
Identify gaps in Consultant performance or skill development and work with management to address them.
Manage client-facing escalations, including complex requests, relationship friction, and unmet expectations, as well as internal escalations involving resourcing, product limitations, and technical blockers.
Own executive-level relationships and strategy conversations with key clients; set direction on retention and expansion opportunities.
Lead cross-functional initiatives with Customer Success, Sales, and Product teams on behalf of the portfolio; surface product gaps and feature requests grounded in client feedback.
Develop and present data- and risk-analysis-backed strategic recommendations that influence how clients manage vendor programs.
Contribute to Professional Services playbook development, training materials, and best practices that raise team capability.
Participate in hiring, onboarding, and team capability planning with the manager.