Professional Services Consultant

Libra Software Group • ,

1d • Remote

About The Position

Friedman Corporation is seeking a high-energy, customer-service-driven Software Implementation Professional Services Consultant to join its Professional Services Team. The consultant leads software implementation projects, supports smooth solution adoption, and provides expert guidance to deliver an exceptional customer experience. The position can be performed remotely within Canada or the United States and involves an average of 20% travel.

The consultant delivers implementation and training services onsite and remotely, including software configuration and user training. The role covers the full implementation lifecycle, from project kickoff and requirements gathering through configuration, training, and go-live. It also involves analyzing customer operations, translating business needs into process improvements and technical solutions, preparing project progress reports, maintaining client relationships, supporting pre-sales activities, and managing detailed project plans.

Requirements

• A bachelor’s degree in computer science or similar education, or alternatively several years of IT-related and onsite field-work experience; listed as mandatory.
• Experience working with DB2 SQL queries; listed as mandatory.
• Strong analytical and in-depth troubleshooting skills.
• Ability to communicate technical information to non-technical users.
• Ability to manage multiple tasks and projects effectively and proactively.
• Basic database knowledge, mainly Microsoft SQL Server and IBM DB2, including the ability to run and build SQL queries.
• Good basic knowledge of current Microsoft and IBM Power operating systems.
• Ability to document issues and requests in writing, including technical details.
• Excellent verbal and written communication skills.
• Ability to follow troubleshooting through to completion while communicating clearly, frequently, and effectively with customers and internal stakeholders.
• Team-player attitude, positive approach toward coworkers and customers, willingness to learn and grow, proactivity, and strong verbal communication.

Nice To Haves

• Basic networking knowledge.
• Experience using FTP and remote desktop.
• Basic hardware knowledge of PCs, servers, and scanners.
• Background in the Windows or fenestration industry.
• Background in the cabinetry or furniture industry.
• Experience in a production-driven environment.
• Experience with ERP/PPS systems, ideally including support and configuration.
• Knowledge of Frontier or similar ERP systems.
• Experience working within Windows Server environments 2008 and above.
• Experience using a trouble-ticketing system.
• Experience diagnosing and resolving application errors using remote tools such as TeamViewer or similar.

Responsibilities

• Deliver implementation and training services onsite and remotely, including software configuration and user training.
• Analyze customers’ operational processes to identify opportunities for improvement and solution alignment.
• Lead customers through the full implementation lifecycle, from project kickoff and requirements gathering to configuration, training, and go-live.
• Collect, document, and validate project requirements to support successful solution delivery.
• Translate client business needs into process improvements and technical solutions, including complex software configurations and customizations.
• Prepare and submit project progress reports in accordance with organizational standards.
• Build and maintain strong client relationships to support customer satisfaction, efficient deployment, and effective user adoption.
• Collaborate with the sales team during pre-sales activities to identify and understand client requirements.
• Develop and manage project plans outlining timelines, dependencies, required resources, and scope.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Opportunity to travel.
• Access to best practices and growth opportunities through owner Constellation Software.

What This Job Offers

• Job Type: Full-time