Payments - Sr Product Manager
About The Position
PracticeTek is seeking a Sr. Product Manager to join their team. This role will focus on the PracticeTek Pay product, which integrates payments into the daily workflows of retail healthcare practices. The goal is to shape payment capabilities that reduce friction for providers and patients, improve visibility into collections and reconciliation, and support scalable payment operations across PracticeTek's portfolio. The Sr. Product Manager will own the product strategy and roadmap, drive the full product lifecycle, and serve as the product expert for partners and workflows. Success will be measured by roadmap execution, payments adoption and activation, operational efficiency, revenue optimization, and stakeholder/customer impact. The ideal candidate will have a minimum of six years of SaaS product management experience, preferably with healthcare payments, and experience owning payments products or workflows. Analytical and technical fluency is also preferred.
Requirements
- Minimum of six years of SaaS product management experience, preferably with healthcare payments.
- Experience owning payments products or workflows involving processors, payment facilitators, underwriting, onboarding, compliance, PCI considerations, risk, reconciliation, reporting, or partner integrations.
- Proven ability to translate customer insights, operational pain points, business goals, and payments data into clear product requirements, roadmap priorities, and measurable outcomes.
- Strong cross-functional leadership skills, with experience partnering closely with engineering, design, QA, sales, support, customer success, payment operations, finance, legal/compliance, and external vendors.
Nice To Haves
- Preferred analytical and technical fluency, including comfort with data analysis, AI-enabled product requirements, and modern tools such as ChatGPT/Codex, Snowflake/Cortex, Claude, or similar platforms.
Responsibilities
- Own the PracticeTek Pay product strategy and roadmap: Define and prioritize embedded payment capabilities that improve provider cash flow, patient checkout, onboarding, reconciliation, reporting, and operational efficiency across PracticeTek brands.
- Drive the full product lifecycle for payments initiatives: Lead discovery, requirements, prioritization, delivery, launch readiness, and post-launch iteration in partnership with engineering, design, QA, payment operations, sales, onboarding, support, marketing, and customer success.
- Serve as the product expert for partners and workflows: Partner with internal teams and external vendors, including Adyen, Zentact, Salesforce, and other third-party providers to support cross-functional outcomes.
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match
- Culture Committee initiatives that spark connection, fun, and belonging
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
