Sr Product Manager, Technical: Enterprise AI Training & Adoption Programs

T-Mobile•Frisco, TX

4d•$130,900 - $236,200

About The Position

This role manages T-Mobile’s enterprise AI training and adoption program as a technical product aligned with business objectives and employee needs. It owns the end-to-end product lifecycle, including vision, roadmap, delivery across every line of business, and the AI Champion Network. The role collaborates with business leaders, AI vendors, subject matter experts, and the teams that build and run AI platforms. The position integrates employee insights, usage data, and technical feasibility to prioritize training, content, and improvements, while keeping the program current as AI tools and capabilities change. Success is measured by employees’ transition from trying AI to using it in daily work, training reach and completion, champion network activity, and employee satisfaction. The work supports AI adoption, operational efficiency, and improved employee and customer experiences.

Requirements

Bachelor’s degree plus 7 years of related work experience, or an advanced degree plus 5 years of related experience.
Degree or equivalent experience in Computer Science, Engineering, IT, or a related area.
At least 6 years of hands-on technical experience in a role involving production code, solution engineering, or technical architecture in a large-scale company, application, or product environment.
At least 7 years of relevant Product Management experience in an agile software product development environment, with an advanced understanding of customer experience.
Knowledge and abilities in Agile Methodology, Backlog Management, Customer Centricity, Data Analysis, Problem Solving, Product Management, Product Roadmap, Solution Architecture Design, Stakeholder Management, Strategic Alignment, Technical Design Documentation, and Technical Writing.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Experience running technology training or enablement programs for a large, distributed workforce.
Experience building and leading a champion, ambassador, or community network that drives adoption of new technology.
Experience coordinating vendor-led training and co-delivering sessions with subject matter experts.
Hands-on experience with generative AI tools and ability to explain how they work and where they fall short to non-technical audiences.
Experience measuring adoption using usage data rather than attendance alone.
Curiosity and adaptability with new AI technologies, with a track record of applying them to how people work.
Communication, Customer Engagement, Influencing Skills, and Product Launch Planning.

Responsibilities

Own the end-to-end product lifecycle for enterprise AI training and adoption, aligning the program with business goals and employee needs across every line of business.
Conduct market and customer research to identify opportunities and inform product strategy and roadmap development, including assessing each line of business’s current AI use and needs.
Manage development of adoption tools and training materials tailored to real workflows and the safe use of approved AI tools within T-Mobile standards.
Plan and facilitate enterprise AI training sessions; own the calendar for vendor-led sessions and co-deliver training with subject matter experts.
Lead the AI Champion Network by recruiting, equipping, and coordinating champions who promote AI practices and relay feedback from their teams.
Collaborate with development, architecture, and stakeholder teams to drive technical delivery and product releases, ensuring training is ready for new AI tools and features.
Analyze quantitative and qualitative data to prioritize features, assess risks, and support decisions, including use of training completion, post-training usage, and employee feedback.
Work with external partners and third parties, including AI vendors that deliver training to T-Mobile teams.
Identify execution, operational, and organizational issues that impede product success and drive improvement plans to resolve them within the role’s sphere of influence.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including annual incentive opportunity for eligible roles.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits and back-up care.
Enhanced family support and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.