Sr Product Manager, Technical: Enterprise AI Training & Adoption Programs

T-Mobile•Bellevue, WA

About The Position

This role manages T-Mobile’s enterprise AI training and adoption program as a technical product aligned with business objectives and employee needs. The position owns the program lifecycle end to end, including its vision, roadmap, and delivery across every line of business, and leads the AI Champion Network. It collaborates with business leaders, AI vendors, subject matter experts, and teams that build and operate AI platforms. The role combines employee insights, usage data, and technical feasibility to prioritize training, content, and product improvements. It keeps the program current as AI tools and capabilities change. Success is measured by the movement of employees from experimenting with AI to using it in daily work, training reach and completion, champion network activity, and employee satisfaction. The work aims to drive AI adoption, operational efficiency, and better employee and customer experiences.

Requirements

Bachelor’s degree plus 7 years of related work experience, or an advanced degree plus 5 years of related experience; acceptable fields include Computer Science, Engineering, IT, or equivalent experience.
At least 6 years of experience in a hands-on technical role involving production code, solution engineering, or technical architecture in a large-scale company, application, or product environment.
At least 7 years of relevant Product Management experience in an agile software product development environment, with an advanced-level understanding of customer experience.
Knowledge and skills in Agile Methodology, Backlog Management, Customer Centricity, Data Analysis, Problem Solving, Product Management, Product Roadmap, Solution Architecture Design, Stakeholder Management, Strategic Alignment, Technical Design Documentation, and Technical Writing.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Experience running technology training or enablement programs for a large, distributed workforce.
Experience building and leading a champion, ambassador, or community network that drives adoption of new technology.
Experience coordinating vendor-led training and co-delivering sessions with subject matter experts.
Hands-on experience with generative AI tools and ability to explain how they work and where they fall short to non-technical audiences.
Experience measuring adoption using usage data rather than attendance alone.
Demonstrated curiosity and adaptability with new AI technologies, and a track record of applying them to how people work.
Communication, Customer Engagement, Influencing Skills, and Product Launch Planning.

Responsibilities

Own the end-to-end product lifecycle for enterprise AI training and adoption, aligning it with business goals and employee needs across every line of business.
Conduct market and customer research to identify opportunities and inform product strategy and roadmap development, including assessing each line of business’s AI use and needs.
Manage the development of adoption tools and training materials based on real workflows, including guidance on using approved AI tools safely and within T-Mobile standards.
Plan and facilitate enterprise AI training sessions, own the calendar for vendor-led sessions, and co-deliver sessions with subject matter experts.
Lead the AI Champion Network by recruiting, equipping, and coordinating champions who promote AI practices within their teams and provide feedback.
Collaborate with development, architecture, and stakeholder teams to drive technical delivery and product releases, ensuring training is ready for new AI tools and features.
Analyze quantitative and qualitative data to prioritize features, assess risks, and support decisions, including analysis of training completion, post-training usage, and employee feedback.
Work with outside partners and third parties, including AI vendors delivering training to T-Mobile teams.
Identify execution, operational, and organizational issues that impede product success and drive improvement plans to resolve them within the role’s sphere of influence.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus for eligible employees, based on role and performance.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.