Sr Product Manager, Customer APIs
About The Position
The Senior Product Manager will lead product strategy for Grainger’s newly established Customer-Facing APIs team. The role defines the vision, roadmap, and product strategy for APIs that enable customers, partners, and third-party developers to integrate with Grainger. It will help shape eProcurement, Grainger’s largest and fastest-growing order channel, toward scalable self-service integrations and end-to-end visibility across the ePro integration lifecycle. The Product Manager works with engineering, design, and operations to develop and launch products. Success requires understanding Grainger’s end-to-end processes—from intake and integration through order, invoice, and payment—and addressing root causes rather than adding complexity. The role reports to the Director, Product Management and works on a hybrid basis from Grainger’s Chicago, Illinois office.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 7 years of product management or equivalent experience.
- At least 3 years of experience managing API, platform, or integration products, including demonstrated experience in customer-facing API design and strategy.
- Strong experience with process design.
- Comfort operating in a highly visible, cross-functional role, including experience leading change management and driving adoption across complex organizations.
- Strong strategic thinking and problem-solving skills.
- Advanced ability to use data, experimentation, and insights to guide decisions.
- Experience influencing senior leaders and executive stakeholders.
- Proven ability to operate effectively in high-ambiguity environments.
- Passion for developing others and elevating product practices.
Nice To Haves
- B2B commerce experience.
Responsibilities
- Own and evolve product strategy for a sub-domain, establishing enterprise roadmaps across near- and long-term horizons and ensuring work is clear and ready for delivery.
- Define and monitor success metrics across the roadmap, make data-informed decisions, and create transparency and accountability across teams and stakeholders.
- Influence senior stakeholders through clear narratives that connect product strategy to business outcomes and support decisions about tradeoffs and priorities.
- Champion customer understanding and use data-driven insights to guide prioritization and solution design; partner with UX, Analytics, and operational teams on research and process changes.
- Identify new opportunities and rethink approaches to create value for customers and the business, drawing on market and Grainger knowledge.
- Align cross-functional teams and business stakeholders, resolve conflicts, and drive shared accountability.
- Balance speed, quality, and risk; stay informed about adjacent technologies, competitors, and customer needs, and develop strategies for Grainger to compete.
- Coach and mentor other product managers and improve product craft and execution quality.
- Lead product strategy for customer-facing APIs that support integrations for customers, partners, and third-party developers.
- Advance scalable, self-service eProcurement integrations and end-to-end visibility across the ePro integration lifecycle.
- Deeply assess processes from intake and integration through order, invoice, and payment, addressing root causes in product solutions.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free licensed-therapist sessions each year.
- 23 paid time off days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
