Sr Processor, Imaging

Nationwide Mutual Insurance•Columbus, OH

11h•Onsite

About The Position

The Senior Processor, Imaging supports high-volume document processing and records management operations for Nationwide’s Document Solutions team. The role involves operating and maintaining scanning equipment, ensuring timely and accurate processing of records, supporting records retention and destruction, and helping maintain efficient daily workflows. The position requires balancing quality and productivity in a fast-paced production environment and includes processing incoming mail, checks, and digital documents; preparing and scanning documents; indexing and researching documents; and retrieving historical records. The role is performed onsite in a production environment with moderate noise. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. The position is eligible for overtime and is non-exempt. It reports to a Supervisor. Nationwide offers benefits including medical, dental, and vision coverage; life insurance; short- and long-term disability coverage; paid time off and paid holidays; 401(k) with company match; and a company-paid pension plan.

Requirements

High school diploma or equivalent.
Two years of related work experience.
Ability to read and follow detailed work instructions.
Good communication and organizational skills, with attention to detail and accuracy.
Ability to recognize different insurance and financial documents.
Ability to maintain confidentiality and perform indexing and repetitive tasks accurately.
Ability to efficiently operate office equipment, including a personal computer, calculator, fax machine, and copy machine.
Ability to manage repetitive work while maintaining productivity and quality standards.
Ability to troubleshoot routine equipment issues and respond to workflow disruptions.
Ability to work independently and contribute to a team environment.
Ability to stand and move for much of the workday and to sit for extended periods.
Ability to twist, turn, bend, stoop, and make repetitive motions with hands and wrists.
Ability to consistently lift up to 35 pounds and frequently lift, carry, or push up to 80 pounds.

Nice To Haves

At least one year of experience in an imaging role.
Familiarity with imaging, internal documents and processes, and/or customers.

Responsibilities

Operate and monitor high-volume scanning equipment to process documents accurately and on time.
Perform routine scanner maintenance, including scheduled cleaning and basic troubleshooting.
Monitor processing quality, discrepancies, and exceptions to ensure compliance with established standards.
Receive, open, sort, and process incoming mail, checks, and digital documents.
Separate and review mail and other materials, including checking documents for quality.
Prepare and scan documents according to established service level agreements and determine appropriate document labels.
Research documents when limited information is provided and process requests to retrieve historical documents.
Support records retention and destruction in accordance with established policies and procedures.
Manage documents for destruction or off-site storage, including scheduling and re-filing boxes and rotating documents or photos.
Organize, move, and palletize boxes of documents for storage, retrieval, or disposal.
Communicate computer hardware or software malfunctions to the appropriate internal systems area or vendor.
Assist with training new processors and share knowledge as needed.
Maintain efficient daily operations and communicate issues of concern to the appropriate area.
Perform other responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability coverage
Paid time off, including a minimum of 18 days per full calendar year for newly hired associates, prorated quarterly based on hire date
Nine paid holidays
Eight hours of Lifetime paid time off
Eight hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire