Sr Imaging Specialist- PCC

Connection • Wilmington, OH

2d • $29 - $37

About The Position

Working under the general supervision of the SEG Area Manager, the Sr. Imaging Specialist creates images according to Solution Architect design specifications and client requirements. Projects range from simple to very complex. The role develops technical documentation and work instruction documents (WIDs) throughout the project lifecycle, validates project components against specifications, and ensures quality measures are followed during imaging. The Sr. Imaging Specialist also mentors and supports Imaging Specialists, serves as an escalation point, and contributes to onboarding and innovation involving new technology and services.

The position provides custom imaging services, creates client-specific master images, documents deployment practices, and tests deliverables for compliance with requirements and standards. It also supports daily team operations and works with Project Coordinators and Solution Architects to deliver high-quality work on time and without errors.

Requirements

• Associate's degree or an equivalent combination of education and work experience.
• Strong knowledge of computer hardware and ability to design and build images based on customer requirements.
• Technical aptitude and ability to absorb and apply newly learned technical skills.
• Excellent knowledge of operating systems for proper configuration.
• Strong working knowledge of imaging software, such as DISM, MDT, and WDS.
• Strong troubleshooting skills and ability to identify and quickly resolve problems.
• Basic knowledge of PowerShell and data capture techniques.
• Advanced configuration skills and ability to help customers improve business goals through high-quality IT solutions.
• Excellent technical writing skills and proficiency developing technical documents for image builds.
• Excellent project organizational skills.
• Proficiency in technical process and procedure design.
• Excellent knowledge of Quality Assurance.
• Strong interpersonal skills and ability to work well with all levels of the organization.
• Clear and professional written and oral communication skills.
• Strong work ethic and commitment to continued improvement and technical education.
• Flexibility and ability to manage high-pressure projects and deadlines.
• Must be authorized to work for any employer in the U.S.; employment visa sponsorship or transfer is not available.

Responsibilities

• Provides custom imaging services for assigned clients.
• Creates master images tailored to client specifications.
• Writes Work Instruction Documents (WIDs) to guide consistent deployment practices.
• Tests created deliverables to ensure compliance with defined requirements and standards.
• Mentors assigned technicians to support their skill development and technical growth.
• Identifies opportunities for process improvement and contributes to workflow enhancements.
• Collaborates with Project Coordinators and Solution Architects to ensure deliverables meet quality metrics and are delivered on time and error-free.
• Serves as a leader for daily team operations, providing direction, support, and resource management.
• Develops and validates technical documentation throughout the project lifecycle.
• Ensures adherence to quality measures during the imaging process.
• Serves as an escalation point for Imaging Specialists and supports onboarding and innovation of new technology and services.

Benefits

• Competitive compensation.
• 401(k) plans.
• Medical insurance.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off, including vacation, sick time, Wellness Time Off, and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree