Sr Processor, Imaging
About The Position
Nationwide’s Document Solutions team is seeking a Sr. Processor, Imaging to support high-volume document processing and records management. The role operates and maintains scanning equipment, processes departmental records accurately and on time, supports records retention and destruction, and helps maintain efficient daily workflows. The position involves receiving and preparing mail, checks, and digital documents; scanning and indexing documents; handling document requests and historical records; and supporting quality controls. The role is based onsite in a production environment and follows a Monday-through-Friday schedule of 8:30 a.m. to 5:00 p.m. Overtime eligible; non-exempt.
Requirements
- High school diploma or equivalent.
- Two years of related work experience.
- Ability to read and follow detailed work instructions.
- Good communication and organizational skills, with strong attention to detail and accuracy.
- Ability to recognize different insurance and financial documents.
- Ability to operate office equipment, including a personal computer, calculator, fax machine, and copier.
- Ability to maintain confidentiality and perform indexing and repetitive tasks accurately.
- Ability to remain standing and moving for much of the workday and to perform repetitive handling, sorting, and document-processing tasks.
- Ability to twist, turn, bend, stoop, and make repetitive motions with hands and wrists; ability to sit for extended periods.
- Ability to consistently lift up to 35 pounds and frequently lift, carry, or push up to 80 pounds.
- Ability to work independently and contribute to a team while balancing productivity and quality.
Nice To Haves
- At least one year of experience in an imaging role.
- Familiarity with imaging, internal documents and processes, and/or customers.
- Experience troubleshooting routine equipment issues and responding to workflow disruptions.
Responsibilities
- Operate and monitor high-volume scanning equipment and prepare and scan documents according to established service level agreements.
- Perform routine scanner maintenance, including scheduled cleaning and basic troubleshooting.
- Monitor document-processing quality, discrepancies, and exceptions and review documents for quality.
- Receive, open, sort, and process incoming mail, checks, and digital documents; separate materials appropriately.
- Determine appropriate document labels and research documents when limited information is provided.
- Process requests and retrieve historical documents.
- Support records retention, destruction, and off-site storage, including scheduling and refiling boxes and rotating documents or photos.
- Organize, move, and palletize document boxes for storage, retrieval, or disposal.
- Communicate computer hardware or software malfunctions to the appropriate internal systems area or vendor.
- Assist with training new processors and share knowledge as needed.
- Maintain quality controls and communicate issues of concern to the appropriate area.
- Handle and deposit funds as applicable.
- Perform other responsibilities as assigned.
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Short- and long-term disability coverage
- Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date
- Nine paid holidays
- Eight hours of Lifetime paid time off
- Eight hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
