Sr Personal Banker

Northern Trust•Winnetka, IL

23d•$55,800 - $89,400

About The Position

The Personal/Universal Banker works under general supervision and independently most of the time to deliver exceptional client service across a full range of banking products and services. The role handles client interactions in person, by telephone, and by email; responds to inquiries; and performs administrative and operational activities for client accounts and banking services. Activities include opening, maintaining, and servicing accounts, executing money movement, preparing client materials and reports, resolving inquiries, and maintaining accurate records. The banker provides ongoing maintenance and holistic advice on assigned relationships, identifies client needs, and cross-sells relevant services. The role requires adherence to banking policies, procedures, risk-management requirements, and compliance guidelines. The banker also mentors fellow bankers, shares deposit-area expertise, trains others as designated, and helps improve the processes and operating environment of the Wealth Management team. The position includes handling cash and daily balancing, assisting with safe deposit boxes where available, monitoring banking reports, supporting audits, and cross-training on Northern Trust’s teller system.

Requirements

Strong analytical, problem-solving, and organizational skills to identify, research, or resolve requests and manage competing priorities and workflow.
Ability to think critically and work independently and as part of a team.
Strong verbal and written communication skills.
Authorization to work in the United States without current or future employment-based visa sponsorship.

Nice To Haves

3–5 years of related experience.
Knowledge of banking operations, products, and services acquired through related work experience.
Knowledge of federal regulations and banking guidelines, typically acquired through related work experience or formal training.

Responsibilities

Understand the business model and engage appropriate subject matter experts to explore opportunities with clients; maintain assigned relationships through holistic advice, cross-selling, and identifying client needs.
Process client account servicing activities within appropriate time frames, including wires and fund transfers, opening and closing accounts, maintaining accurate records, imaging documents, and researching client issues.
Communicate proactively with relationship management and operations teams to obtain information needed to complete client requests.
Handle paying and receiving activities, including cash transactions and daily balancing, while following Wealth Management Lobby Banking Operations policies and procedures.
Assist with maintaining and servicing safe deposit boxes in offices where available.
Set up client accounts and services, review documentation for completeness, and follow through to prevent deposit-account documentation deficiencies.
Follow Northern Trust and Wealth Management risk-management and compliance policies and procedures, address activity requirements promptly, and escalate issues or concerns to management.
Maintain knowledge of business applications and online tools used for client and account servicing, and learn about technology and system enhancements.
Stay informed about new products and services to answer client questions and support sales that expand client relationships.
Monitor banking reports and assist with banking audits as directed by the Team Leader or Manager.
Mentor fellow Personal Bankers by providing guidance, encouragement, and direction.
Share expertise in the bank’s deposit area and train others as designated by the Team Leader or Manager.
Cross-train on the Northern Trust teller system.
Help evolve the Wealth Management team’s processes, procedures, and operating environment.