Sr Personal Banker

Northern Trust•Winnetka, IL

21d

About The Position

The Personal/Universal Banker delivers an exceptional client service experience while servicing clients with a full range of banking products and services. Under general supervision, the role works independently most of the time and performs administrative and operational activities related to clients, accounts, products, and services. The banker interacts with clients in person, by telephone, and by email; responds to inquiries; and provides information as requested. The role establishes or submits requests for opening, maintaining, and servicing client accounts; executes money movement; prepares client materials and reports; resolves client inquiries; and maintains complete and accurate records. It provides maintenance and holistic advice for assigned relationships by identifying client needs and cross-selling services. Adherence to banking guidelines, procedures, and policies is essential. The banker also mentors fellow bankers and helps improve team processes, procedures, and the operating environment. The successful candidate will have related experience and benefit from knowledge of banking operations, products, services, federal regulations, and banking guidelines. Strong analytical, problem-solving, organizational, critical-thinking, communication, and teamwork skills are required. Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship.

Requirements

3–5 years of related experience.
Strong analytical, problem-solving, and organizational skills to identify, research, or resolve requests and manage conflicting priorities and workflow.
Ability to think critically and work independently and as part of a team.
Strong verbal and written communication skills.
Authorization to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

Knowledge of banking operations, products, and services acquired through related work experience.
Knowledge of federal regulations and banking guidelines acquired through related work experience or formal training.

Responsibilities

Understand the business model and engage appropriate business-unit subject matter experts to explore potential client opportunities; maintain assigned relationships, provide holistic advice, identify client needs, and cross-sell.
Execute or submit client account-servicing activities within appropriate time frames, including wires and fund transfers, opening and closing accounts, maintaining complete and accurate account records, imaging documents, and researching client issues.
Communicate proactively with relationship management and operations teams to obtain information needed to execute requested activities.
Handle paying and receiving activities, including cash transactions and daily balancing, and adhere to Wealth Management Lobby Banking Operations policies and procedures.
Assist with maintenance and servicing of Safe Deposit Boxes where available.
Set up all types of client accounts and services, review documentation for completeness, and follow through to prevent deposit-account documentation deficiencies.
Follow Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures; promptly escalate issues or concerns to management.
Maintain knowledge of business applications and online tools used for client and account servicing, and learn about enhancements to partner and client technology and systems.
Stay informed about products and services to respond to client questions and help expand client relationships.
Monitor banking reports and assist with banking audits as directed by the Team Leader/Manager.
Mentor fellow Personal Bankers by providing guidance, encouragement, and direction.
Share deposit-area expertise and train others as designated by the Team Leader/Manager.
Cross-train on the Northern Trust teller system.