Sr. People Experience Partner

JLL • Charlotte, CO

1d • Hybrid

About The Position

The Sr. People Experience Partner serves as a local delivery expert for JLL’s global HR strategy, ensuring local policies and practices align with global direction. In a player/coach capacity, the role is the primary HR partner for complex, multi-x accounts, directing account-level HR strategy and execution while managing 2–3 direct reports and supporting their development. The position partners with business stakeholders, employees, and People Partners to deliver HR programs and an exceptional employee experience throughout the employee lifecycle.

The role supports employee engagement, culture, talent management, employee relations, performance management, and workforce planning. It analyzes workforce data and employee feedback to inform decisions and improvements, anticipates business and country-level needs, and leads or contributes to projects, including AMR Work Dynamic and just-in-time initiatives. The position also facilitates training and presentations, advises on reimbursement arrangements, and provides coaching and consultation to managers and other stakeholders.

This is a hybrid role requiring at least two days per week at a JLL corporate office or client site, with up to 25–40% travel. The listed location is Remote – Charlotte, NC or Chicago, IL. The role does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• Bachelor’s degree or equivalent experience, such as a degree in human resources or business administration or a related vocational apprenticeship.
• At least 8 years of human resources experience.
• Excellent interpersonal and communication skills, with the ability to influence at all organizational levels.
• Employee relations experience and conflict resolution skills.
• Experience working in a matrixed, geographically distributed organization.
• Ability to communicate thoughts clearly and effectively as a team player.
• Ability to adjust communication style to different situations and diverse stakeholders.
• Strong organizational skills and a solutions-oriented approach that considers employee experience.
• Ability to prioritize and act with urgency.
• Candidates must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• PHR or SHRM certification.
• Transition, expansion, and/or decommission experience.
• Strong financial acumen.
• Prior people management experience.

Responsibilities

• Act as the local delivery expert for JLL’s global HR strategy and align local policies and practices with it.
• Manage 2–3 direct reports, providing escalation guidance and career development.
• Serve as the primary HR partner for complex, multi-x accounts and direct on-account HR strategy and execution.
• Partner on reimbursement arrangements.
• Regularly serve as project lead for AMR Work Dynamic projects.
• Help lead team calls and support presentations to vertical account directors.
• Analyze workforce data and trends to inform strategic decisions.
• Promote employee engagement and culture in partnership with the PXP Lead.
• Foster an inclusive culture that celebrates diversity and promotes belonging.
• Implement programs to improve employee engagement and satisfaction.
• Align workplace culture with JLL’s values and leadership behaviors.
• Manage employee feedback channels and translate insights into actionable improvements.
• Anticipate vertical- and country-wide opportunities or issues and develop sustainable solutions addressing root causes.
• Support execution of talent management projects within the vertical.
• Enable a positive employee experience at key moments throughout the employee lifecycle, including onboarding, performance reviews, and promotions.
• Lead or participate in just-in-time projects that affect business results.
• Manage employee relations situations and performance management in partnership with JLL’s Employee Relations team.
• Consult with business stakeholders through coaching, training, and advisory support.
• Build trusted relationships with employees and People Partners as a primary on-the-ground contact.
• Facilitate local and regional employee trainings and programs.
• Escalate issues to leadership and partner with others to address current or anticipated problems.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior