Sr. People Experience Partner
About The Position
JLL is hiring a Sr. People Experience Partner to serve as the local delivery expert for JLL’s global HR strategy and as the primary HR partner for complex, multi-x accounts. In a player/coach capacity, the role directs account HR strategy and execution, manages 2–3 direct reports, and provides escalation guidance and career development. The position partners with business stakeholders, employees, People Partners, and JLL’s Employee Relations team to address employee relations matters, performance management, workforce trends, and employee experience across the lifecycle. The role contributes to workforce and talent management projects, employee engagement and culture initiatives, reimbursement arrangements, and AMR Work Dynamic projects. It also leads or participates in projects affecting business results and provides coaching, training, and advisory support. The position is hybrid, requiring at least two days per week at a JLL corporate office or client site, and may require up to 25–40% travel. The listed location is remote, with Charlotte, NC and Chicago, IL named.
Requirements
- Bachelor’s degree or equivalent experience, such as a BS in human resources or business administration, or a related vocational apprenticeship.
- 8+ years of human resources experience.
- Excellent interpersonal and communication skills, with the ability to influence at all levels of the organization.
- Employee relations experience and conflict resolution skills.
- Experience working in a matrixed and geographically distributed organization.
- Ability to communicate thoughts clearly and effectively as a team player.
- Ability to influence without direct control or decision-making ownership.
- Strong organizational and problem-solving skills, with an experience-focused, solutions-oriented approach.
- Ability to adapt communication styles to different situations and diverse stakeholders.
- Ability to build strong relationships and serve as a trusted HR expert to employees and managers.
- Must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.
Nice To Haves
- PHR or SHRM certification.
- Transition, expansion, and/or decommission experience.
- Strong financial acumen.
- Past people management experience.
Responsibilities
- Act as the local delivery expert for JLL’s global HR strategy and ensure local policies and practices align with it.
- Manage 2–3 direct reports, providing escalation guidance and career development.
- Serve in a player/coach role as the primary HR partner for complex, multi-x accounts, directing account HR strategy and execution of HR processes and tasks.
- Act as a thought partner for reimbursement arrangements.
- Regularly serve as project lead for AMR Work Dynamic projects.
- Help lead team calls and support presentations to vertical account directors.
- Analyze workforce data and trends to inform strategic decisions.
- Boost employee engagement and culture in partnership with the PXP Lead.
- Foster an inclusive culture that celebrates diversity and promotes belonging.
- Implement programs to enhance employee engagement and satisfaction.
- Align workplace culture with JLL’s values and leadership behaviors.
- Manage employee feedback channels and translate insights into actionable improvements.
- Anticipate vertical- and country-wide opportunities or issues and develop innovative, sustainable solutions that address root causes.
- Regularly support execution of talent management projects within the vertical.
- Enable an exceptional employee experience at key moments throughout the employee lifecycle, including onboarding, performance reviews, and promotions.
- Lead or participate in just-in-time projects that impact business results.
- Manage employee relations situations and performance management in partnership with JLL’s Employee Relations team.
- Provide consultation to business stakeholders through coaching, training, and advisory support.
- Build meaningful, trusting relationships with employees and People Partners as the primary on-the-ground touchpoint.
- Serve as the primary HR partner for the account, escalating and partnering as necessary.
- Facilitate local and regional employee trainings and programs.
- Prioritize work with a sense of urgency and proactively escalate and partner with others to solve existing or anticipated problems.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
