Sr Patient Access Specialist

Valleywise Health System • Tempe, AZ

2d

About The Position

Under the general direction of the Patient Access Manager – Contact Center, the Sr Patient Access Specialist leads comprehensive scheduling, pre-registration, and registration functions to maintain an efficient operational workflow for patients seeking services throughout Valleywise Health. The position also provides leadership in managing departmental operations and major projects.

Requirements

• High school diploma or GED.
• At least five years of general clerical duties, preferably in a healthcare environment involving data reconciliation.
• Ability to read, write, and speak effectively in English.
• Working knowledge of Excel and Word.
• Ability to handle multiple complex projects.
• Excellent written and verbal communication, time management, mentoring, and leadership skills.
• Competency in billing and collection rules and regulations for all payers.
• Ability to communicate and relate effectively with patients and hospital staff.
• Ability to work independently within established departmental policies and procedures.
• Knowledge of Arizona Medicaid Programs, Medicare, AHCCCS, and other government programs.
• Knowledge of Federal and State Fair Debt Collection Regulations.
• Knowledge of the Collection Department, including Commercial, Managed Care, Work Comp, and Self Pay guidelines.
• Organizational, general math, and training skills.
• Good patient service skills, interpersonal ability, and demonstrated leadership skills.

Nice To Haves

• Associate’s degree in Business Administration, Finance, or a related field.
• Prior experience in a call center or high-volume patient contact by phone.
• Prior healthcare registration and/or scheduling experience.
• Epic certification.
• HFMA certification.

Responsibilities

• Lead scheduling, pre-registration, and registration functions.
• Help maintain efficient operational workflow for patients seeking services throughout Valleywise Health.
• Provide leadership in managing departmental operations and major projects.
• Direct, plan, schedule, and organize work in accordance with billing and collection rules and regulations for all payers.
• Regularly interact with staff and leadership, and communicate with patients and hospital staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED