Sr Patient Access Associate - Part Time - Village Pointe

The Nebraska Medical Center•Omaha, NE

3d•Onsite

About The Position

The Sr Patient Access Associate greets patients and customers professionally and promptly and creates accurate accounts efficiently. The role supports organizational cash flow while exceeding customer expectations and complying with state and federal requirements throughout scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, payment receipting, and patient wayfinding or escorting. Face-to-face and bedside patient contact is required. Coverage is needed across various organizational areas, including the emergency department, as part of a 24-hour-a-day, seven-day-a-week operation. This is a part-time role scheduled for 28 hours per week. The schedule includes Saturdays from 10:30 AM to 7:00 PM, with an eight-hour shift and a 30-minute break; the remaining 20 hours may be scheduled on weekday evenings, with shifts ending by 7:00 PM. The position is located at Village Pointe Health Center in Omaha, Nebraska.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and independently.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with attention to detail.
Ability to form and maintain working relationships within the organization and foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer; certification must be from an American Heart Association-endorsed program for new hires starting January 1, 2023 or later. The department funds the cost.

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle.
Associate degree in business, healthcare, or a related field.
Experience with healthcare revenue-cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently.
Support cash flow while exceeding customer expectations and complying with applicable state and federal laws and regulations.
Perform scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, and payment receipting.
Provide patient wayfinding and escorting.
Provide face-to-face and bedside patient service.
Work in various areas of the organization, including the emergency department, as coverage needs require.