Sr Patient Access Associate - Part Time - Village Pointe

Nebraska Medicine•Omaha, NE

4d•Onsite

About The Position

The Sr Patient Access Associate ensures patients and customers are greeted professionally, promptly, and efficiently, and that accounts are created accurately and efficiently. The role supports organizational cash flow while exceeding customer expectations and complying with state and federal regulations throughout scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, payment receipting, and patient wayfinding or escorting. The position requires face-to-face and bedside patient contact. Coverage is needed across various areas of the organization, including the emergency department, with organizational coverage required 24 hours a day, seven days a week. This is a part-time position at Village Pointe Health Center in Omaha, Nebraska, for 28 hours per week. The schedule includes Saturdays from 10:30 AM to 7:00 PM, with an eight-hour shift and a 30-minute break. The remaining 20 hours may be scheduled on weekday evenings, with shifts ending by 7:00 PM. Applicants must submit a resume with full work history, including all customer service experience; review the schedule and apply for roles that fit their preferences; and watch the informational videos about the position.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with attention to detail.
Ability to form and maintain working relationships within the organization and foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer; certification must be from an American Heart Association-endorsed program. The department will fund the cost.

Nice To Haves

Experience in health care, collections, registration, or revenue cycle.
Associate degree in business, healthcare, or a related field.
Experience with healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently to support organizational cash flow and customer expectations.
Comply with state and federal regulations and laws throughout patient access processes.
Perform scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, and payment receipting.
Provide patient wayfinding and escorting.
Provide face-to-face and bedside patient contact.
Work in various areas of the organization, including the emergency department, as coverage needs require.