Sr. Partner Solutions Manager

WEXWEXUS•Remote, OH

2d•$70,900 - $89,500

About The Position

WEX is seeking a dynamic, results-oriented Sr. Partner Solutions Manager to grow and scale its referral partner ecosystem. The role owns post-sale partner relationships, delivering value, strengthening partnerships, and supporting long-term partner success. The manager is accountable for protecting and growing assigned accounts, minimizing attrition, driving renewals, and providing a strong partner experience. This highly visible role combines relationship management, strategy, and hands-on execution. The manager works across Sales, Customer Experience, Product, and Marketing to implement go-to-market strategies and enable referral partners. As a strategic partner and trusted advisor, the manager learns each partner’s goals, operations, and industry and aligns WEX solutions with those needs. The role influences account growth and WEX annual recurring revenue through proactive engagement, strategic planning, and product enablement. The position includes ownership of account growth and retention, identifying expansion opportunities, leading renewals, guiding product adoption, coordinating issue resolution, advocating for partner feedback, and maintaining accurate account records and reporting. Other duties may be assigned to meet business needs.

Requirements

At least 5 years of experience in partner management, account management, or customer success.
Bachelor’s degree or equivalent relevant experience.
Proven track record managing strategic relationships and driving account growth.
Experience with renewals, negotiations, expansions, and achieving retention and revenue targets.
Excellent communication, presentation, and relationship-building skills.
High accountability, ownership, results delivery, and ability to build trust.
Ability to work cross-functionally and independently manage multiple priorities.
Proficiency with CRM and client engagement platforms, such as Salesforce.
Ability to influence stakeholders at all levels.
Strong problem-solving and organizational skills.
Comfort working in a fast-paced, cross-functional environment.
Solid business and financial acumen.

Nice To Haves

Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing.
Strong understanding of Savings & Spending and COBRA regulatory requirements.
Experience applying artificial intelligence or machine learning tools to data analysis, modeling, or automation.

Responsibilities

Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts.
Build trusted, long-term partner relationships based on transparency and shared goals.
Understand each partner’s business, KPIs, operations, and growth strategies.
Champion partner success through regular touchpoints, planning sessions, and business reviews.
Own account growth and retention and contribute directly to increased WEX ARR.
Identify and close upsell and cross-sell opportunities by aligning WEX capabilities with partner needs.
Lead renewals, ensuring timely execution and demonstrating value.
Use strategic planning and quarterly business reviews to show ROI and build expansion roadmaps.
Support and influence deals by working with partner teams and internal stakeholders.
Guide partners on product best practices and advanced features.
Develop partner-specific enablement plans and drive product utilization, adoption, and churn prevention.
Act as an accountable escalation point for issue resolution and partner satisfaction.
Coordinate with Product, Tech, Service, Compliance, Legal, and other internal teams to resolve concerns.
Identify friction points early and work with cross-functional teams to prevent reactive service issues.
Build relationships with partner stakeholders at executive and field levels.
Share relevant product updates, enhancements, and news with partners.
Gather and communicate partner feedback to internal stakeholders and represent the partner voice within WEX.
Maintain accurate records of partner status, activity, and opportunities.
Monitor and report on satisfaction, renewal rate, revenue expansion, and other success metrics.
Contribute to partner success strategies, playbooks, and best practices.
Maintain internal partner knowledgebase documents.
Perform other duties as assigned to meet business needs.