Sr. Partner Solutions Manager

WEX•Fargo, ND

2d•$70,900 - $89,500

About The Position

WEX is seeking a dynamic, results-oriented Sr. Partner Solutions Manager to grow and scale its referral partner ecosystem. This role owns post-sale partner relationships, delivers value, strengthens partnerships, and supports long-term partner success. The manager is accountable for protecting and growing assigned accounts, minimizing attrition, driving renewals, and providing a strong partner experience. The role combines relationship management, strategy, and hands-on execution. It works with Sales, Customer Experience, Product, and Marketing to deliver go-to-market strategies and help referral partners succeed. As a strategic advisor, the manager learns each partner’s goals, operations, and industry and aligns WEX solutions to support partner growth. The position influences account growth and WEX annual recurring revenue by driving adoption, retention, and partner loyalty through proactive engagement, planning, and product enablement. The manager serves as the primary post-sale contact for assigned accounts; develops partner relationships and business plans; identifies growth, upsell, and cross-sell opportunities; leads renewals and business reviews; enables product adoption; and coordinates issue resolution across internal teams. The role also communicates product updates, advocates for partner feedback, maintains account records and internal knowledgebase documents, and reports on satisfaction, renewals, and revenue expansion. Other duties may be assigned to meet business needs.

Requirements

At least 5 years of experience in partner management, account management, or customer success.
Bachelor’s degree or equivalent relevant experience.
Proven track record of managing strategic relationships and driving account growth.
Experience with renewals, negotiations, expansions, and achieving retention and revenue targets.
Excellent communication, presentation, relationship-building, problem-solving, and organizational skills.
High-accountability mindset, with the ability to take ownership, deliver results, and build trust.
Ability to work cross-functionally and manage multiple priorities independently.
Proficiency with CRM and client engagement platforms, such as Salesforce.
Ability to influence stakeholders at all levels.
Comfort working in a fast-paced, cross-functional environment.
Solid business and financial acumen.

Nice To Haves

Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing.
Strong understanding of Savings & Spending and COBRA regulatory requirements.
Experience applying artificial intelligence or machine learning tools to support data analysis, modeling, or automation.

Responsibilities

Serve as the primary post-sale contact and strategic advisor for assigned partner accounts.
Build long-term relationships based on trust, transparency, and shared goals, and understand partners’ businesses, KPIs, and growth strategies.
Support partner success through regular touchpoints, planning sessions, and business reviews.
Own account growth and retention, contributing to WEX revenue growth and annual recurring revenue.
Identify and close upsell and cross-sell opportunities aligned with partner needs.
Lead renewals, demonstrating value and ensuring timely execution.
Use strategic planning and quarterly business reviews to show ROI and develop expansion roadmaps.
Support and influence deals in collaboration with partner teams and internal stakeholders.
Guide partners on product best practices and advanced features, and develop enablement plans tied to partner outcomes.
Drive product utilization, adoption, and retention to prevent churn.
Take accountability for escalations and partner satisfaction; coordinate with Product, Tech, Service, Compliance, Legal, and other teams to resolve issues.
Identify potential friction points early and work proactively with cross-functional teams to address them.
Develop relationships at executive and field levels.
Share relevant product updates, enhancements, and news with partners.
Gather and communicate partner feedback to internal stakeholders to influence product direction and service improvements.
Represent the partner’s voice within WEX.
Maintain accurate records of partner status, activity, and opportunities.
Monitor and report on satisfaction, renewal rates, and revenue expansion.
Contribute to partner success strategies, playbooks, and best practices.
Maintain internal partner knowledgebase documents.
Perform other duties as assigned to meet business needs.