Sr. Ops Production Coordinator - Debit Card Ops (Onsite)

Capital One•Richmond, VA

2d•$49,774 - $49,774•Onsite

About The Position

Capital One is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The Senior Operations Production Coordinator will be responsible for processing daily debit card exception transactions and completing TRIPS queue work. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making.

Requirements

Ability to multitask in a fast pace environment
Ability to work in a team environment is a must
Good oral and written communication skills
Independent and self motivated worker
High school diploma, GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year of data entry experience
At least 1 year of banking or financial industry experience
At least 1 year of experience using Microsoft Office or Google Suite

Nice To Haves

At least 4 years of Customer Service or Call Center experience
At least 2 years of experience in banking or the financial industry
At least 1 year of escalations experience
At least 2 years of experience in a back office or data entry role
At least 2 years of experience using Google Sheets or Microsoft Excel

Responsibilities

Process daily debit card exception transactions
Complete queue work for Debit Card Recurring transactions and Card Issue requests
Strong communication skills required to interact with internal partners
Monitor team mailbox for general debit card maintenance or research requests
Escalate process or system issues to leadership