Sr. Ops Manager, New Equipment & Modernization

Otis Elevator Co.•Miami, FL

53d•Onsite

About The Position

Otis Elevator Company is seeking a highly motivated Senior Operations Manager for New Equipment & Modernization to lead a high-performing team in its South Florida & The Bahamas operating territory. The role manages operating processes, provides direction for continuous improvement, and works to meet or exceed territory business objectives. The manager leads New Equipment & Modernization operations and colleague activities focused on maintaining customer loyalty and expanding the existing portfolio. Responsibilities include day-to-day field staff management, employee selection, training, and safety. The position leads operational priorities to support superior customer satisfaction and works in direct reporting partnership with the General Manager. The role is based in Miramar, Florida; relocation assistance is available.

Requirements

Multiple years of experience in various assignments within Otis, the elevator industry, or another service-oriented business.
At least 5 years of people leadership experience in the elevator industry or a related industry.
Five or more years of elevator industry management experience is strongly preferred.
Demonstrated ability to understand financial statements, commercial contracts, and product knowledge and application.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self-motivated, with the ability to manage multiple simultaneous projects and responsibilities.
Comfort using Microsoft-based computer software in a technical environment.
Strong leadership, goal orientation, time-management, and organizational skills.
Knowledge of and commitment to strictly enforcing company EH&S policies and processes.
Possess overall knowledge of products and their applications, service techniques and procedures, financial statements, and contract terms and conditions.
Education and experience: Bachelor’s degree highly desired with 5 years of experience; alternatively, high school diploma or equivalent plus 10 years of relevant experience.

Nice To Haves

Bachelor’s degree is highly desired.
A proven track record of meeting financial goals and objectives.

Responsibilities

Partner with and support the General Manager in developing and implementing the territory operations business plan, including financial and non-financial objectives.
Lead field operations for New Equipment & Modernization projects, maintain project schedules, and ensure deadlines are met.
Set expectations for Field Technician engagement and support Superintendents in ongoing training, performance management, productivity and quality improvement, and mechanics’ participation in performance reviews.
Develop action plans to address deficiencies in safety, performance against estimates, and technical support.
Recommend and detail changes to New Equipment and Modernization documentation, methods, processes, design, and delivery.
Set material and labor budgets within Otis guidelines and complete installations and modernizations within those budgets.
Conduct field education training and maintain a safe working environment.
Perform field safety audits and jobsite inspections, and develop site safety and logistics plans.
Coordinate personnel and product safety responsibilities, including personnel safety training, process adherence, technical training, and equipment testing.
Engage proactively in labor relations with local business agents, supported by Otis’ Labor Relations team.
Hire and onboard new team members.
Interface with Product Line experts on operational challenges, including product issues, safety concerns, and parts fulfillment.
Lead resolution of customer issues in the operating territory as the key escalation point, including contractual disputes.
Coach, mentor, and develop Superintendents through clear operational goals and performance tied to targets and operating KPIs.
Manage operating processes and continuous improvement initiatives to meet or exceed territory business objectives.
Manage day-to-day field staff activities, employee selection, field training, and safety.

Benefits

401(k) plan with a generous company match and automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Relocation assistance is available.