Sr Manager, Modernization Ops - Central

Otis Elevator Co.•Irving, TX

6d•Remote

About The Position

Otis Elevator Company is seeking a highly motivated Senior Manager, Modernization to provide direction, support, and leadership for Modernization field operations within the Central region. The role leads and supports Modernization employees and field operations staff, including support for large bids, and is responsible for the quality of all modernizations in the Operating Area. The position is remote within the United States and requires 50% travel.

Requirements

High school diploma or equivalent.
At least 5 years of elevator industry experience.
Management experience.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self-motivated and able to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal-orientation, time-management, and organizational skills.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide leadership, training, and technical direction to Modernization employees and field operations staff, including support for large bids.
Analyze office-level financial results, identify variances and drivers, report findings, and support corrective actions.
Monitor field tests, first inspections, and data reports.
Collaborate with field teams to diagnose and resolve equipment issues and critical customer concerns, maintaining operational continuity and customer satisfaction.
Analyze complaint trends, implement solutions for systemic issues, and enforce adherence to estimated schedules.
Promote operational excellence through process accountability across the Modernization field Operations team within the Operating Area.
Develop and communicate recommendations for product designs and performance requirements.
Ensure the quality of all modernizations in the Operating Area.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.