Sr Manager, Modernization Ops - Central

Otis•Dallas, TX

5d•Remote

About The Position

Otis Elevator Company is seeking a Sr Manager, Modernization Ops to provide direction, support, and leadership for Modernization field operations throughout the Central region. The position is remote in the United States and requires 50% travel. The role provides leadership, training, and technical direction to Modernization employees and field operations staff, including support for large bids. It is responsible for the quality of all modernizations in the Operating Area and for promoting operational excellence and process accountability across the Modernization field Operations team. The manager reviews office-level financial results, monitors field tests and inspection and data reports, and works with field teams to resolve equipment issues and critical customer concerns. The role also analyzes complaint trends, recommends solutions, and develops recommendations concerning product design and performance requirements. Otis describes itself as a global elevator and escalator manufacturing, installation, and service company. Its stated values prioritize Safety, Ethics, and Quality.

Requirements

High school diploma or equivalent required.
At least 5 years of elevator industry experience required.
Management experience required.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self-motivated and able to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal-orientation, time-management, and organizational skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide leadership, training, and technical direction to Modernization employees and field operations staff, including support for large bids.
Analyze office-level financial results, identify variances and drivers, and report findings with corrective actions.
Monitor field tests, first inspections, and data reports.
Collaborate with field teams to diagnose and resolve equipment issues and critical customer concerns, supporting operational continuity and customer satisfaction.
Analyze complaint trends, implement solutions to systemic issues, and enforce adherence to estimated schedules.
Champion operational excellence through process accountability across the Modernization field Operations team within the Operating Area.
Develop and communicate recommendations for product designs and performance requirements.
Ensure the quality of all modernizations in the Operating Area.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance benefits.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.
Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.