Sr. Operations Manager

Compass Group•Miami, FL

14d•$80,000 - $90,000

About The Position

Restaurant Associates is seeking a Senior Operations Manager for its corporate dining account with Citadel in Miami, Florida. The manager oversees day-to-day operations and ensures outstanding service and culinary experiences for employees. The role includes leading a team of associates, onboarding and training staff, and handling HR matters. The position is part of Restaurant Associates, a member of Compass Group USA.

Requirements

Three to five years of experience in foodservice operations, preferably with high-volume production and catering expertise.
Proven track record of managing budgets and financial performance.
Strong hospitality background suited to a premier corporate dining environment.
Leadership experience in luxury hotels, upscale restaurants, or comparable high-end corporate dining operations.
Ability to deliver a high-touch, hospitality-driven guest experience in a fast-paced, hands-on leadership role.

Nice To Haves

Bachelor's degree in Hospitality or Culinary.
Desire to learn and grow with a reputable foodservice company and pursue professional development.

Responsibilities

Maintain excellent relationships with Citadel, its employees, and various departments to ensure outstanding customer satisfaction.
Collaborate with the Chef and management team to develop innovative menus aligned with Citadel's preferences and standards.
Own the account's P&L and budgeting, supporting financial success and meeting client expectations.
Work with marketing and culinary teams to introduce culinary programs that improve the dining experience for Citadel employees.
Identify opportunities for operational improvement, implement best practices, and drive excellence in service delivery.
Lead a team of associates, including onboarding, training, and handling HR matters.