Sr. Operations Manager
About The Position
The Sr. Operations Manager leads and supports Operations Managers across multiple territories, strengthening field operations and promoting consistent care delivery. The role develops standardized processes, training materials, and documentation; mentors Operations Managers; and partners with clinical leadership to maintain operational protocols and improve care coordination. The position oversees scheduling practices, clinician assignments, and caseload distribution, while providing hands-on backup for patient scheduling, clinician callouts, and urgent staffing needs. It monitors missed visits, staffing gaps, and unstaffed cases, and works across operational, clinical, and senior leadership to address challenges and improve team structure and support processes. The role combines strategic oversight with practical operational support to build stronger teams, improve efficiency, and promote continuity of care.
Requirements
- Experience in healthcare operations, home health, or a related healthcare environment.
- Strong understanding of scheduling, staffing coordination, and clinical operations.
- Excellent communication, organizational, and problem-solving skills.
- Ability to mentor staff, develop processes, and manage competing operational priorities.
- Strong analytical skills and ability to monitor performance metrics and identify improvement opportunities.
Nice To Haves
- Previous leadership, supervisory, or management experience.
Responsibilities
- Provide leadership, guidance, and ongoing support to Operations Managers across multiple territories.
- Develop standardized operational processes, training materials, and documentation for field operations teams.
- Mentor Operations Managers on communication, documentation, scheduling, and staffing strategies.
- Partner with clinical leadership to maintain consistent operational protocols and improve care coordination.
- Oversee scheduling practices, clinician assignments, and caseload distribution to promote efficiency and continuity of care.
- Provide backup support for patient scheduling, clinician callouts, and urgent staffing needs.
- Monitor missed visits, staffing gaps, and unstaffed cases, coordinating timely solutions.
- Identify training needs, performance improvement opportunities, and operational challenges.
- Serve as a key liaison between Operations Managers, clinical leadership, and senior leadership.
- Recommend and implement improvements to field operations, team structure, and support processes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
