Sr Operations Manager

Carrier•Charlotte, NC

12d•$117,500 - $234,500•Onsite

About The Position

Carrier Global Corporation is seeking a Sr. Operations Manager to lead the Air-Cooled Chiller Value Stream at its Charlotte manufacturing facility. The role has overall responsibility for the performance and strategic direction of a complex, high-mix manufacturing value stream with multiple production lines, 6–8 front-line supervisors, and 200 hourly employees. The manager owns end-to-end manufacturing execution and is accountable for safety, quality, delivery, cost, productivity, and employee engagement. As a senior member of the site leadership team, this leader partners with functions including Quality, Materials, Manufacturing Engineering, Supply Chain, Finance, Human Resources, Planning, and Product Engineering to set and execute operational strategy, lead transformation, improve customer satisfaction, and build organizational capability. The role calls for a visible leader who can develop future leaders, influence across functions, and deliver sustainable operational excellence. The manager owns value stream P&L performance, operational planning, capacity and headcount planning, and capital investment initiatives. They lead supervisors and multiple manufacturing lines, establish accountability and continuous improvement, manage disruptions and recovery plans, and develop an engaged, high-performing operations organization. They also drive Lean Manufacturing, operational improvement projects, safety and regulatory compliance, and sustained improvement of key operational metrics. The annual salary range is $117,500–$234,500. The role is eligible for short-term cash incentives, subject to plan requirements. Carrier lists benefits including medical, dental, and vision coverage; wellness incentives; retirement benefits; paid vacation, sick, personal, and holiday time; various leave programs; disability and life insurance; tax-advantaged accounts; and tuition assistance.

Requirements

Bachelor's degree.
8+ years of manufacturing, operations, engineering, quality, or supply chain leadership experience.
3+ years leading leaders in a manufacturing environment.

Nice To Haves

Master's degree in Engineering, Technology, or Supply Chain.
Demonstrated expertise applying Lean Manufacturing methodologies, including Kaizen, 5S, Leader Standard Work, Visual Management, and structured problem-solving.
Direct experience managing Value Stream P&L, budget forecasting, capital investment planning, and cost reduction strategies.
Proven track record influencing cross-functional teams in Quality, Supply Chain, Materials, and Engineering to optimize throughput, quality, and supply chain flow.

Responsibilities

Develop and execute the Air-Cooled Value Stream operational strategy in alignment with business objectives.
Own value stream P&L performance through management of labor, productivity, quality, inventory, and operational costs.
Lead annual operating plans, capacity planning, headcount planning, and capital investment initiatives.
Translate business priorities into measurable operational objectives and ensure execution through disciplined daily management.
Lead multiple manufacturing lines to achieve strong safety, quality, delivery, and cost performance.
Establish accountability, operational discipline, and continuous improvement throughout the organization.
Improve labor productivity, throughput, first-pass yield, on-time delivery, 5S, and inventory performance.
Lead recovery plans during operational disruptions while maintaining customer commitments and business continuity.
Lead, coach, and develop Operations Supervisors and build a leadership pipeline.
Conduct talent reviews, succession planning, performance management, and leadership development.
Champion employee engagement and foster an environment where employees are empowered to solve problems and improve processes.
Partner with Materials, Manufacturing Engineering, Quality, Planning, Supply Chain, and Product Engineering to optimize value stream performance.
Lead cross-functional initiatives to improve manufacturing capability, supplier performance, inventory flow, and customer satisfaction.
Influence decisions beyond direct authority through collaboration and data-driven leadership.
Represent manufacturing in executive reviews, customer visits, operational reviews, and strategic planning sessions.
Apply Lean Manufacturing principles, including Daily Management, Leader Standard Work, Visual Management, 5S, Kaizen, Standard Work, and structured problem-solving.
Sponsor operational improvement projects focused on automation, digital manufacturing, capacity expansion, quality improvement, and cost reduction.
Ensure corrective actions are implemented sustainably through management systems and operational governance.
Champion a zero-incident safety culture through visible leadership and proactive risk management.
Ensure compliance with EH&S, regulatory, and company policies.
Lead investigations into significant safety or operational incidents and ensure effective corrective actions are implemented.
Own and continuously improve operational metrics including safety, First Pass Yield, customer quality, on-time delivery, labor efficiency, 5S, productivity, Cost of Poor Quality, inventory accuracy, schedule attainment, employee engagement, overtime, and absenteeism.