Sr Operations Engineer (Veale Healthcare Transformation Institute)

University Hospitals•Shaker Heights, OH

11d

About The Position

The Senior Operations Engineer serves as a strategic advisor to UH System Executive Leadership and supports UH system-level Value Improvement Program (VIP) initiative leaders in defining scope, designing and implementing initiatives, controlling and validating outcomes, and achieving targets for patient safety, quality, patient satisfaction, and financial benefits. The role provides the same VIP support to assigned Community Hospital facilities and coaches and mentors Operations Engineers, Operations Analysts, and interns. The position works with system-level and Community Hospital VIP teams to document and analyze complex processes, assess best practices, analyze performance data, identify and prioritize improvement opportunities, and design measures to validate results. It advises teams on financial-benefit measurement and coordinates financial validation with UH Corporate Finance and facility Finance Managers. The Senior Operations Engineer also identifies implementation risks, maintains relationships across UH leadership, and advises VIP teams and facility leaders. The role is a Lean Six Sigma subject matter expert and advocate. It applies project disciplines and methods including DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS, and PDCA to plan workflows, redesign processes, test concepts, and implement improvements. In partnership with initiative leaders and stakeholders, the position manages change controls and helps plan and execute Continuous Improvement Kaizen events and projects. It also supports the preparation of written and oral presentations for executive forums and helps deliver significant, measurable process improvements and targeted financial benefits. The position requires a bachelor's degree and five or more years of progressive experience in process redesign, system implementation, return on investment, and organizational change initiatives. A master's degree and five or more years of healthcare experience are preferred. The role involves up to 10% travel and the physical demands listed in the posting. The employee must comply with organizational policies and standards and protect patients' Protected Health Information (PHI).

Requirements

Bachelor's degree.
At least 5 years of progressive experience with process redesign, system implementation, return on investment, and organizational change initiatives.
High standards of integrity, a strong personal work ethic, creative problem-solving skills, and a flexible work approach.
Exceptional client service, communication, presentation, and relationship-building skills.
Ability to work independently and as a team player in a fast-paced environment.
Strong written and verbal communication skills.
Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Visio.

Nice To Haves

Master's degree.
At least 5 years of experience working in a healthcare environment.
Capability with Minitab statistical software.

Responsibilities

Support UH System Executive Leadership and system-level VIP initiative leaders in defining initiative scope, design, implementation, control, and validation of outcomes.
Provide VIP support to assigned Community Hospital facilities and their initiative teams.
Document and analyze complex current-state processes with interdisciplinary, cross-functional subject matter experts.
Evaluate best-practice benchmarks and models and recommend implementation at Community Hospitals or across UH.
Analyze data to compare UH process performance with best practices and identify, quantify, and prioritize improvement opportunities.
Evaluate waste and value-added activities against Voice of the Customer service needs and expectations.
Design metrics to measure new processes and validate patient safety, quality, patient satisfaction, and financial results.
Advise VIP teams on financial-benefit measures and coordinate dollar-value validation with UH Corporate Finance and facility Finance Managers.
Ensure VIP initiative and finance leads report financial results by prescribed deadlines.
Identify and communicate risks associated with assigned strategic VIP initiatives.
Build and maintain relationships with UH System executives, directors, managers, and leaders at Cleveland Medical Center and Community Hospitals.
Coach and mentor Operations Engineers, Operations Analysts, and interns.
Maintain knowledge of and use project-management methodologies, tools, and approaches, including Lean and Six Sigma principles.
Serve as a subject matter expert and advocate for Lean Six Sigma principles throughout the organization.
Manage and monitor change controls for strategic process-improvement initiatives with VIP leaders and stakeholders.
Apply project disciplines including DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS, and PDCA to workflow planning, redesign, proof-of-concept testing, and implementation.
Plan, prepare for, and assist with Continuous Improvement Kaizen events and projects.
Assist VIP initiative leads with written and oral presentations on project status, issues, risks, and results for executive forums.
Provide strategic advisory services to Operational Effectiveness VIP teams and facility leadership.
Support system-level and Community Hospital VIP teams in achieving process-improvement outcomes and targeted financial benefits.
Perform other duties as assigned.
Comply with policies and standards and requirements for securely maintaining patient PHI.