Sr Operations Admin

Federal Express Corporation • Midland, TX

1d

About The Position

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. The position handles damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serves as a customer’s first point of contact for a variety of issues.

The role provides administrative and reporting support to management and operational functions, responds to customer inquiries, and assists with Business Control Self Assessment (BCSA) audit activity. Depending on the assigned functional area, the position may also support package quality assurance and loss prevention or linehaul settlement, documentation, and reporting processes.

Requirements

• High school diploma or GED.
• At least four years of customer service, clerical, or related experience.
• General business skills, including typing, data entry and review, and use of a phone, copier, and fax.
• Software skills, including use of Microsoft Office and web-based applications.
• Customer service skills to respond to requests effectively and professionally.
• Time management, organizational, and multitasking skills to handle varied tasks and changing priorities in a fast-paced environment while maintaining attention to detail and accuracy.

Nice To Haves

• Experience in a dock operations environment or distribution center setting.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.
• Reviews, researches, and/or enters data in systems to support the relevant functional area.
• Compiles data and prepares regular and ad hoc reports for management review and determination.
• Serves as frontline customer service by receiving, resolving, and/or escalating customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• For Quality Assurance/Loss Prevention assignments, searches for and corrects addresses, supports timely delivery, and ensures packages are in good condition.
• Prioritizes package workflow to maximize the number of packages resolved and sent out for delivery the same day.
• Ensures packages receive appropriate scan statuses; inspects and handles hazardous material damages according to policy; and accounts for loose product according to company policy.
• Researches missing packages to determine the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damage claims to identify improperly charged claims and brings them to management’s attention.
• For Linehaul assignments, reviews and enters Independent Contractor (IC) settlement information into the appropriate system and enters settlement adjustments as directed by a manager.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files and verifies timely log entry into the system.
• Enters individual vehicle mileage records into the system and works with ICs and Linehaul staff to resolve issues.
• Tracks metrics, including the IC charge back program, complaints, and maintenance compliance, and prepares weekly reports for management review.
• Serves as the initial contact for IC inquiries or issues relating to settlements, uniforms, decals, and other matters, routing them to management for resolution.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED