Sr Operations Admin

Federal Express Corporation•Rosemount, MN

2d•$18 - $27

About The Position

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. The role handles damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serves as a first point of contact for customer issues. Duties vary by functional assignment and may include quality assurance/loss prevention or linehaul responsibilities. Minimal travel is required.

Requirements

High school diploma or GED required.
Four years of customer service, clerical, or related experience required.
General business skills, including typing, data entry and review, and use of a phone, copier, and fax.
Software skills, including Microsoft Office and web-based applications.
Customer service skills to respond to requests effectively and professionally.
Time management, organizational, and multitasking skills to work in a fast-paced environment, handle changing priorities, and maintain attention to detail and accuracy.
Minimal travel required.

Nice To Haves

Experience in a dock operations environment or distribution center setting preferred.

Responsibilities

Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
Reviews, researches, and/or enters data in various systems to support the assigned functional area.
Compiles data and provides regular and ad hoc reports to management.
Serves as frontline customer service by receiving, resolving, and/or escalating customer inquiries and issues.
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.
For Quality Assurance/Loss Prevention assignments, searches and corrects package addresses, ensures packages are in good condition, prioritizes workflow for same-day delivery where possible, and ensures packages receive appropriate scan statuses.
For Quality Assurance/Loss Prevention assignments, inspects and handles hazardous material damages according to policy and accounts for loose product according to company policy.
For Quality Assurance/Loss Prevention assignments, researches missing packages and scanning failures, compiles information on disputed deliveries, and reviews and trends loss and damage claims for potential improper charges.
For Linehaul assignments, reviews and enters Independent Contractor (IC) settlement information and enters settlement adjustments as directed by the manager.
For Linehaul assignments, compiles documentation for Department of Transportation (DOT)-required files and verifies timely log entry into the system.
For Linehaul assignments, enters individual vehicle mileage records and works with ICs and Linehaul staff to resolve issues.
For Linehaul assignments, tracks IC charge backs, complaints, and maintenance compliance and prepares weekly reports for management.
For Linehaul assignments, receives IC inquiries or issues about settlements, uniforms, decals, and related matters and routes them to management for resolution.
Performs other duties as assigned.