Sr Operations Admin
About The Position
Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. The role handles damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serves as a customer’s first point of contact for a variety of issues. This is a quality assurance dock-related position. The desired location is Charlotte, NC, and employees are required to work at a FedEx location five days a week. The stated schedule is 2 p.m. to 9 p.m., Sunday through Thursday. Minimal travel is required.
Requirements
- High school diploma or GED required.
- Four years of customer service, clerical, or related experience required.
- General business skills, including typing, data entry and review, and use of a phone, copier, and fax.
- Software skills, including use of Microsoft Office software and web-based applications.
- Customer service skills to respond to requests effectively and professionally.
- Time-management, organizational, and multitasking skills to handle varied tasks and changing priorities in a fast-paced environment while maintaining attention to detail and accuracy.
Nice To Haves
- Experience in a dock operations environment or distribution center setting preferred.
- Charlotte, NC is the desired location.
Responsibilities
- Provide clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.
- Review, research, and/or enter data in systems to support the assigned functional area.
- Compile data and provide regular and ad hoc reports to management.
- Serve as frontline customer service by receiving, resolving, and/or escalating customer inquiries and issues.
- Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
- For quality assurance/loss prevention: perform address searches and corrections, support timely delivery, and ensure packages are in good condition.
- Prioritize workflow to maximize the number of packages resolved and sent out for delivery the same day.
- Ensure packages receive appropriate scan statuses; inspect and handle hazardous-material damages according to policy; and account for loose product according to company policy.
- Research missing packages to identify root causes of scanning failures and compile information about disputed deliveries for management review.
- Review and trend loss and damage claims to identify improperly charged claims and bring them to management’s attention.
- For linehaul: review and enter Independent Contractor (IC) settlement information into the appropriate system and enter settlement adjustments as directed by the manager.
- Compile documentation for Department of Transportation (DOT)-required files and verify timely log entry into the system.
- Enter individual vehicle mileage records into the system and work with ICs and Linehaul staff to resolve issues.
- Track metrics, including the IC charge-back program, complaints, and maintenance compliance, and prepare weekly reports for management.
- Serve as the initial contact for IC inquiries or issues concerning settlements, uniforms, decals, and related matters, routing them to management for resolution.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
