Operations Admin

gategroup•New York, NY

1d•$22 - $25

About The Position

The Operations Admin is responsible for FAC, IFBL, data entry, and reporting processes, as well as providing clerical support for payroll relief management and interfacing with customers. The role partners with management, operations, and training teams to support unit-wide quality strategies, improve quality, identify training needs, and resolve flight attendant comments. The position requires weekend work, with weekdays off. It is a non-exempt role with no travel.

Requirements

High school diploma or equivalent.
One year of customer service experience in a manufacturing environment.
One year of data entry experience.
Strong Microsoft Office experience, especially Word, Excel, and PowerPoint.
Working knowledge of operations.
Presentation skills.
Excellent written and verbal communication skills.

Nice To Haves

Associate's degree.

Responsibilities

Partner with management at various levels to understand business objectives and identify corresponding IFBL and FAC needs; implement strategies to support and improve quality.
Help drive unit-wide quality strategy programs and processes.
Partner with operations and training functions to identify training needs and provide input on training approaches and content.
Partner with operations to identify and use the 8D process to resolve flight attendant comments.
Ensure daily, weekly, and monthly reports are completed accurately and on time.
Receive and respond to customer inquiries relating to flight attendant comments.
Work directly with customers during IFBL disputes and visits to the unit.
Communicate flight attendant comment reporting verbally and visually to operational staff and management.
Enter flight attendant comments into data systems.
Provide clerical support for payroll relief management and interface with customers.
Perform other duties as assigned by management.