Sr Operations Admin-2

Federal Express Corporation•Oak Park, MI

3d•$18 - $27•Onsite

About The Position

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. The role handles damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serves as a first point of contact for customer issues. This onsite position is in Oak Park, Michigan, on the early morning shift, Sunday through Thursday, and includes dock and administrative work. Weekend availability is required.

Requirements

High school diploma or GED.
Four years of customer service, clerical, or related experience.
General business skills, including typing, data entry and review, and use of a telephone, copier, and fax machine.
Software skills, including Microsoft Office and web-based applications.
Customer service skills to respond to requests effectively and professionally.
Time-management, organizational, and multitasking skills to work in a fast-paced environment with changing priorities while maintaining attention to detail and accuracy.
Availability to work the early morning shift, Sunday through Thursday; weekend availability is required.
Ability to lift up to 75 pounds.

Nice To Haves

Experience in a dock operations environment or distribution center setting.

Responsibilities

Provide clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
Review, research, and/or enter data in systems supporting the assigned functional area.
Compile data and provide regular and ad hoc reports to management.
Receive, resolve, and/or escalate customer inquiries and issues as a frontline customer service representative.
Assist management with Business Control Self Assessment (BCSA) audits by retrieving data and files for review.
Search for and correct addresses through various sources, help ensure timely delivery, and ensure packages are in good condition.
Prioritize package resolution workflow to maximize the number of packages resolved and sent for delivery the same day.
Ensure packages receive appropriate scan statuses; inspect and handle hazardous-material damage according to policy; and account for loose product according to company policy.
Research missing packages to determine root causes of scanning failures and compile information on disputed deliveries for management review.
Review and trend loss and damage claims to identify improperly charged claims and bring them to management's attention.
Review and enter Independent Contractor settlement information in the appropriate system and enter settlement adjustments as directed by a manager.
Compile documentation for Department of Transportation-required files and verify timely log entry into the system.
Enter individual vehicle mileage records and work with Independent Contractors and Linehaul staff to resolve issues.
Track metrics, including the Independent Contractor chargeback program, complaints, and maintenance compliance, and prepare weekly management reports.
Serve as the initial contact for Independent Contractor inquiries or issues about settlements, uniforms, decals, and related matters, routing them to management for resolution.
Perform other duties as assigned.