Sr Operational Controls Analyst (On-site)

Newrez•Coppell, TX

2d•Onsite

About The Position

The Sr Operational Controls Analyst executes the company’s key risk programs to help ensure compliance with company policies, procedures, and applicable laws, rules, and regulations. This includes agency and investor requirements, which may involve reviewing and researching loan files. The analyst prepares monthly reports tracking material, moderate, and recurring exceptions; recommends updates to policies and procedures; gathers line-of-business requirements; develops standard test scripts within internal systems and conducts user acceptance testing as applicable; and manages monthly vendor scorecard oversight. The role conducts loan reviews requested by investors, agencies, insurers, or warehouse lenders; analyzes results to identify trends in loan quality or personnel; and escalates concerns to management with supporting documentation. The analyst also presents information and responds to questions from managers, clients, customers, and the public, and provides guidance and training to less experienced analysts. This position works on-site at the assigned office in a cubicle hub. It requires regular and punctual attendance, prolonged sedentary work, repetitive computer and phone use, and effective verbal communication in English. Occasional adjusted schedules, overtime, evenings, or weekends may be needed to meet deadlines or business needs. Employees must have a smartphone that meets company security standards and can install apps such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Requirements

High school diploma or equivalent.
At least 5 years of experience in mortgage servicing.
Prior experience with various mortgage operations applications.
Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
Strong working knowledge of SQL/data systems and mortgage servicing systems.
Knowledge of FHA, VA, USDA, FNMA, and FHLMC policies and guidelines.
Knowledge of mortgage loan processing, compliance, investor products, or loan servicing.
Strong interpersonal, oral, and written communication skills.
Excellent customer service orientation.
Ability to multitask, prioritize tasks and responsibilities effectively, and manage time effectively.
Strong analytical and decision-making skills, including the ability to exercise independent judgment and escalate quickly when needed.
Strong quality orientation and attention to detail and accuracy.
Ability to work independently and effectively as a member of the Business Controls Team.
Accountability and a strong work ethic.
Integrity and the ability to maintain and work with confidential information.
Regular and punctual attendance in accordance with the schedule established by leadership.
Ability to work occasional adjusted schedules, overtime, and evening and/or weekend hours to meet deadlines or business needs.
Ability to maintain focus on phone calls in a noisy cubicle environment.
Ability to perform prolonged sedentary work and repetitive computer and phone tasks.
Ability to communicate effectively in English and accurately exchange information with others.
Must have a smartphone that meets company security standards and can install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

Bachelor’s degree.

Responsibilities

Execute key risk programs to help ensure compliance with company policies, procedures, and applicable laws, rules, regulations, agency requirements, and investor requirements.
Review and research loan files as required.
Prepare monthly reports tracking material, moderate, and recurring exceptions identified during reviews.
Develop recommendations for necessary revisions or updates to policies and procedures.
Gather line-of-business requirements, develop standard test scripts within internal systems, and conduct user acceptance testing as applicable.
Manage monthly vendor scorecard oversight.
Present information effectively and respond to questions from managers, clients, customers, and the public.
Conduct loan reviews requested by investors, agencies, insurers, or warehouse lenders.
Analyze loan review results and identify trends in loan quality or personnel.
Escalate loan concerns to management and provide necessary justification and documentation.
Provide guidance and training to less experienced analysts.
Perform related duties as assigned by management.