Sr Operational Controls Analyst (On-site)

Newrez LLC•Coppell, TX

17h•Onsite

About The Position

The Sr Operational Controls Analyst executes the Company’s key risk programs to help ensure compliance with company policies and procedures and applicable laws, rules, and regulations, including agency and investor requirements. The work may include reviewing and researching loan files. The analyst prepares reports, evaluates review results and trends, supports testing and vendor oversight, and escalates loan concerns with appropriate documentation. The role also provides guidance and training to less experienced analysts and performs other related duties as assigned by management. This is an on-site position at an assigned office location. The work takes place in a cubicle hub that may be noisy, and involves prolonged sedentary work, computer use, repetitive motions, phone calls, and frequent verbal communication in English. Regular, punctual attendance is required. Occasional adjusted schedules, overtime, and evening or weekend hours may be needed to meet deadlines or business needs. Employees must have a smartphone that meets Company security standards and can install apps such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Requirements

High school diploma or equivalent.
At least 5 years of experience in mortgage servicing.
Prior experience with various mortgage operations applications.
Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
Strong working knowledge of SQL/data systems and mortgage servicing systems.
Knowledge of FHA, VA, USDA, FNMA, and FHLMC policies and guidelines.
Knowledge of mortgage loan processing, compliance, investor products, or loan servicing.
Strong interpersonal, oral, and written communication skills.
Excellent customer service orientation.
Ability to multitask, prioritize tasks and responsibilities effectively, and manage time effectively.
Strong analytical and decision-making skills, including the ability to exercise independent judgment and escalate quickly when needed.
Strong quality orientation and attention to detail and accuracy.
Ability to work independently and function effectively as a member of the Business Controls Team.
Accountability and a strong work ethic.
Integrity and ability to maintain and work with confidential information.
Regular and punctual attendance in accordance with the schedule established by leadership.
Ability to work occasional adjusted schedules, overtime, and evening and/or weekend hours as business needs require.
Ability to work in an on-site cubicle hub, maintain focus in a noisy environment, perform prolonged sedentary work, and carry out repetitive computer and phone tasks.
Ability to communicate effectively verbally in English and accurately exchange information after identifying correct procedures.
Must have a smartphone meeting Company security standards and be able to install apps such as Microsoft Authenticator.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Prepare monthly reports tracking and monitoring material, moderate, and recurring exceptions identified during reviews.
Develop recommendations for necessary revisions or updates to policies and procedures.
Gather line-of-business requirements, develop standard test scripts within internal systems, and conduct user acceptance testing as applicable.
Manage monthly vendor scorecard oversight.
Present information effectively and respond to questions from managers, clients, customers, and the public.
Conduct reviews of loans requested by investors, agencies, insurers, or warehouse lenders.
Analyze loan review results and identify trends in loan quality or personnel.
Escalate loan concerns to management and provide necessary justification and documentation.
Provide guidance and training to less experienced analysts.
Convey information effectively and accurately to others.
Perform related duties as assigned by management.