Sr. Mobile Expert
About The Position
Sr. Mobile Experts are highly capable retail experts who deliver best-in-class customer service. At T-Mobile’s company-owned Experience stores, they attract new customers and provide high-level service to existing customers. They use in-store systems and digital tools to address customer needs from research through resolution, supported by products and tools designed for these locations. The stores bring the Team of Experts model to life, with store experts and leaders collaborating directly with Customer Service and Engineering peers to resolve customer pain points. The role includes curated training and ongoing development, within a team-based culture that recognizes contributions to customer experience and store results.
Requirements
- High school diploma or GED.
- Communication skills.
- Critical-thinking skills.
- Customer-service skills.
- Multitasking skills.
- Product knowledge.
- Sales skills.
- Task-management skills.
- Teamwork orientation.
- Troubleshooting skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- At least 12 months of Neighborhood Mobile Expert retail experience.
- Care: Elite Expert, Account Care.
- Care: Elite Expert, Technical Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert on T-Mobile products and services.
- Consistently use digital tools in customer interactions and onboarding.
- Collaborate with colleagues to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
