Sr. Mobile Expert

T-Mobile USA • Westminster, CO

7d • Onsite

About The Position

Sr. Mobile Experts are highly capable retail experts who deliver best-in-class customer service and sales experiences. At T-Mobile company-owned Experience stores, they serve new and existing customers using systems, digital tools, products, and a dedicated product roadmap designed for these locations. They work with peers in Customer Service and Engineering to provide one-stop resolution for customer pain points. The role includes curated training and ongoing development, and operates within a team-based culture that recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• 12 or more months of retail experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Collaborate with the team to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED