Sr. Mgr, Strategy & Ops, Amazon Creator Services

Amazon • New York, NY

20h • $158,100 - $213,800 • Onsite

About The Position

Amazon’s Creator Services leads creator programs that span media, commerce, and culture, encompassing Creator Partnerships, creator content studio Wondery, and physical production facilities Studio126. The team connects creators with Amazon’s diverse businesses, including Wondery, Amazon Music, Twitch, Audible, and Amazon Games, to bring ideas to life and establish Amazon as a home for creators. This leadership role is crucial for developing and growing Creator Services, involving the management of day-to-day team operations, as well as new program, product, and content experimentation. The ideal candidate will be adept at transforming ambiguous problems into actionable solutions, establishing new mechanisms and processes, and leading cross-functional initiatives across Creator Services and broader Amazon Entertainment teams. This high-visibility position reports to the Head of Strategy & Operations and requires the individual to be located in New York City.

Requirements

• Bachelor's degree
• Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
• 5+ years of experience in strategy, business operations, corporate strategy, or a related field.
• 5+ years professional experience working with creators, products, and/or customer-facing teams (e.g., partnerships, sales, support, marketing).
• 5+ years familiarity with the creator economy, digital services, or media/entertainment industries.
• Professional experience in entertainment and cross-functional organizations.
• Proven experience building partnerships internally and externally, and demonstrated success in cross-functional stakeholder alignment.
• Advanced written and verbal communication skills with ability to influence senior stakeholders.

Nice To Haves

• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience in a fast paced, dynamic organization
• Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
• Demonstrated ability to manage multiple stakeholders and priorities while delivering creative solutions.

Responsibilities

• Support Creator Services and Creator Ad Partnerships leadership operations. Own key documents, meetings, goal planning/tracking, resource planning, and communications.
• Drive Creator Services and Creator Ad Partnerships strategic projects. Tackle ambiguous problems with analysis, strong business judgment, financial acumen, and bias for action. Focus areas include the creator economy, video monetization, AI capabilities, and content distribution.
• Identify and evaluate new Creator Services and Creator Ad Partnerships opportunities. These can include new trends, partnerships, investments, and/or acquisitions. Work with cross-functional teams including executive leadership, Corporate & Business Development, Finance, Content, Product, and Engineering to assess these opportunities.
• Build and maintain strategic frameworks and operating mechanisms that enable the team to move quickly and make data-driven decisions
• Partner with finance, analytics, and business intelligence teams to develop performance dashboards and reporting that track key business metrics
• Support the development and execution of quarterly business reviews, operating plans, and strategic planning cycles

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior