Sr Mgr, Solutions Engineering
About The Position
This role manages all aspects of the Solutions Engineering team within F5’s Tech vertical, with a focus on technical sales. The manager establishes objectives and work plans, delegates assignments, and ensures the SE organization is equipped to meet F5’s goals. The role includes leading and developing staff, setting team strategy and priorities, planning organizational capacity, and partnering with HR and management on recruitment and headcount. The position also focuses on organizational effectiveness and customer outcomes. It develops the SE organization’s technical and professional capabilities, maintains effective partnerships across functions, and ensures customer success through product and market feedback, customer and partner management, support escalations, and presentation of F5’s strategy, solutions, and roadmap. The role analyzes business opportunities and competition and supports sales with product feasibility analysis. Other related duties may be assigned.
Requirements
- BS or BA degree, or relevant work experience.
- Experience managing technical Solutions Engineers in a management role; the number of years is not specified.
- Thorough understanding of networking technologies and application delivery.
- Strong interpersonal and presentation skills, including the ability to articulate complex technologies.
- Self-motivated, with the ability to persuade direct reports and people outside the organization.
- Demonstrated ability to communicate effectively with all levels of an organization.
Responsibilities
- Uphold F5’s Business Code of Ethics and promptly report violations of the Code or other company policies.
- Manage the SE team, including performance evaluations, approving paid time off, assigning or delegating work, training and guiding staff, performance improvement plans, disciplinary action, and interviewing candidates.
- Define core fiscal-year objectives, strategy, and priorities for engineers on the assigned SE team.
- Partner with management to define quarterly and yearly headcount and ensure the SE organization can scale to meet and exceed goals.
- Manage candidate recruitment in collaboration with HR.
- Promote effective communication, teamwork, and cooperation within the department and across the organization.
- Develop and organize the SE organization to meet or exceed goals, including technical and professional development.
- Develop and maintain an effective SE partner plan involving groups such as Professional Services, Support, Marketing, and Product Management.
- Scale the SE organization to meet or exceed objectives.
- Develop SE retention, recognition, compensation, and career-planning approaches.
- Develop SE skills assessment and job planning.
- Drive product requirements and business-unit engagement; identify market trends and communicate them to Product Management, Product Development, and other relevant teams.
- Ensure customer success and customer focus.
- Drive Customer Support awareness through a transparent escalation plan; manage post-sales issues and escalations in collaboration with the support team.
- Manage customer and partner relationships.
- Present F5 strategy, solution messaging, and roadmap.
- Understand customer requirements and challenges and present relevant F5 solutions.
- Identify and communicate market trends to Sales and the SE organization.
- Identify and analyze competitors.
- Provide product feasibility analysis in support of sales efforts with sales representatives.
- Perform other related duties as assigned.
Benefits
- Incentive compensation may be offered.
- Bonus may be offered.
- Restricted stock units may be offered.
- Benefits are offered; specific benefits are not enumerated in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
