Sr. Manager, Systems Engineering

Early Warning Services • Scottsdale, AZ

1d • Hybrid

About The Position

Early Warning Services is hiring a Sr. Manager, Systems Engineering to lead a team of systems engineers and help develop the strategy and standards for its technology platforms. The role partners with cross-functional teams, contributes to a broad range of initiatives, manages vendor relationships, evaluates technology options, and makes recommendations to senior leadership. The manager is expected to stay current on technology and industry practices and find ways to incorporate them into the engineering organization. Alongside daily management responsibilities, the role drives resolution of escalated IT support requests.

The position oversees infrastructure across production and corporate environments, including installation, maintenance, troubleshooting, software and operating system upgrades, security policy compliance, infrastructure lifecycle management, and vulnerability and threat processes. The manager also oversees staff development and performance, budget forecasts, project delivery, documentation, on-call schedules, and escalation support. The role is based in a hybrid work model. Candidates must already be eligible to work in the United States for any employer at the time of hire; visa sponsorship is not available.

The base pay range for Phoenix, Arizona is $129,000–$161,000 per year. Candidates may also be eligible for a discretionary incentive plan and benefits. The role requires work in a normal office environment, primarily sedentary with extensive computer use.

Requirements

• Education or experience equivalent to a bachelor’s degree in computer science, engineering, information systems, or a related field.
• At least 10 years of information technology systems engineering experience, including at least 5 years of management or related experience.
• Progressive experience managing professional relationships with vendors or contractors.
• Ability to establish mutually beneficial relationships through negotiation, coordination, professionalism, courtesy, and managing expectations.
• Ability to communicate across all organizational levels and clearly explain technical ideas to non-technical audiences verbally and in writing.
• General knowledge of PC and server operating systems, networking, and application support.
• General knowledge of Linux, Windows workstation and server environments, and Microsoft Office.
• Knowledge of data migration, consolidation, and disaster recovery methodologies and their application.
• General system administration experience in Linux environments and data encryption.
• Ability to identify system issues and quickly delegate resources to resolve them.
• Strong attention to detail, accuracy, policy compliance, and documentation.
• Excellent verbal and written communication, interpersonal, and customer service skills, including presenting complex ideas clearly.
• Ability to identify complex problems, review information, develop and evaluate options, and implement solutions.
• Ability to work efficiently and accurately under pressure, meet deadlines, maintain a professional demeanor, and work independently.
• Strong organizational skills, including multitasking and managing multiple projects and deadlines in a fast-paced environment.
• Ability to manage and respond to varied customer situations while maintaining a positive and friendly attitude.
• Collaboration, facilitation, negotiation, troubleshooting, organizational, and problem-solving skills; adaptability to changing requirements.
• Ability to maintain confidentiality, treat others with respect, and uphold company values.
• Must be able to perform essential functions and physical requirements with or without reasonable accommodation.
• Must independently possess eligibility to work in the United States for any employer at the date of hire; the position is ineligible for employment visa sponsorship.
• Background and drug screen.

Nice To Haves

• Experience leading teams that deploy, secure, and support Red Hat Enterprise Linux (RHEL) in enterprise environments.
• Hands-on knowledge of Ansible Tower or Red Hat Ansible Automation Platform, including automation strategy, playbook governance, and job workflows.
• Experience with Thales CipherTrust data encryption at rest, including key management, access policies, and integration with enterprise systems.
• Ability to guide architecture decisions across Linux infrastructure, automation, and data protection while balancing reliability, security, and operational needs.
• Experience leading cross-functional teams, mentoring technical staff, and communicating risks and priorities to senior stakeholders.

Responsibilities

• Manage, train, guide, coach, mentor, evaluate, and support Systems Engineering staff, including resolving problems and developing engaged, high-performing teams.
• Prioritize staff work and projects to deliver IT infrastructure on time with high availability and resiliency.
• Compile, submit, and regularly review budget forecasts for compliance with the annual operating plan.
• Collaborate with technology and business leaders to develop technology strategy and infrastructure standards.
• Establish vendor relationships, evaluate technologies and costs, and ensure proposed technology meets business requirements and budget forecasts.
• Oversee installation, maintenance, and troubleshooting of IT infrastructure in production and corporate environments.
• Direct staff in deploying software, utility, and operating system releases and upgrades.
• Work with Security Technology to ensure infrastructure complies with security policies.
• Drive infrastructure lifecycle management to keep hardware and software versions current and compliant.
• Support vulnerability management and emerging or active threat processes.
• Provide escalation support to direct reports and ensure customer requests are addressed promptly.
• Create or edit technology policies, procedures, and related documentation.
• Attend project meetings as needed to drive timelines and ensure infrastructure deliverables are completed on time.
• Develop and publish technology on-call schedules and provide on-call escalation support as required.
• Facilitate regular employee one-on-ones and staff meetings.
• Support the company’s commitment to protecting the integrity and confidentiality of technology systems and data.
• Perform other duties as assigned.

Benefits

• Competitive medical plans (PPO/HDHP), dental insurance, and vision insurance.
• Company contributions to a Health Savings Account or pre-tax savings through flexible spending accounts for commuting, health, and dependent care expenses.
• 401(k) retirement plan with a 100% company Safe Harbor match on the first 6% deferred, immediately upon eligibility.
• Flexible Time Off for exempt employees and generous PTO for non-exempt employees.
• 11 paid company holidays and one paid volunteer day.
• 12 weeks of paid parental leave.
• Maven Family Planning support for parenting, egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• Discretionary incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior