Systems Engineering Sr. Analyst

State of Delaware • Dover, DE

4d • Hybrid

About The Position

The Department of Technology & Information (DTI), Delaware’s central IT organization, provides technology services and collaborative solutions to improve government services and the lives of Delawareans. The Senior Analyst provides highly effective technical support for DTI’s technical infrastructure, delivering services efficiently, meeting the needs of DTI and other state-agency customers, and complying with DTI policies and procedures. Work is performed individually and collaboratively with workgroup members, DTI staff, vendors, and customers. The role requires strong technical proficiency in one or more core technology domains, proficiency in several others, and awareness of the remaining domains. The position reports to the Manager of Systems Engineering. DTI offers a hybrid work policy for employees whose duties are conducive to remote work.

Technology domains include enterprise operating systems; infrastructure automation and configuration management; cloud and virtual infrastructure; application delivery and networking; observability and monitoring; DevOps and CI/CD; middleware and web technologies; containerization and modern platforms; security and identity integration; and technical troubleshooting and problem resolution.

Requirements

• At least five years of progressively responsible technical experience in enterprise infrastructure engineering, systems administration, platform automation, or a related discipline.
• Experience with enterprise operating systems, including Windows Server, Red Hat Enterprise Linux (RHEL), and other enterprise Linux/UNIX systems.
• Experience with Ansible, Ansible Automation Platform (AAP), Terraform, Infrastructure as Code (IaC), or automated configuration management.
• Experience with VMware vSphere, Microsoft Azure, Amazon Web Services (AWS), or comparable enterprise cloud and virtualization platforms.
• Experience with F5 BIG-IP, load balancing, DNS, SSL/TLS, reverse proxies, and high-availability architectures.
• Experience with Git, GitHub Actions, Azure DevOps, or similar tools for automated infrastructure provisioning, deployment, and lifecycle management.
• Experience with enterprise monitoring, centralized logging, metrics, distributed tracing, or observability platforms such as OpenTelemetry, Dynatrace, or Grafana.
• Experience supporting enterprise web servers, application platforms, APIs, and middleware, including Apache HTTP Server and IIS.
• Experience with enterprise identity and access management, certificate management, secure connectivity, and infrastructure security practices.
• Familiarity with container technologies, container orchestration, and modern application hosting architectures.
• Training or certifications in project fundamentals, or at least three years of experience providing IT project leadership, including task planning and dependencies, effort and duration estimates, technical leadership, and schedule tracking.
• Training or at least three years of experience in quality process management, including standards compliance, continuous improvement, change implementation and testing, and post-implementation validation and monitoring.
• At least three years of experience interacting successfully with operations staff, other technical teams, vendors, and users to ensure satisfactory service delivery.
• Excellent verbal and written communication skills and effective presentation skills.
• Legally authorized to work in the United States.
• Satisfactory criminal background check and pre-employment drug testing are conditions of hire.

Responsibilities

• Provide technical support for DTI’s technical infrastructure efficiently, in accordance with DTI policies and procedures, and to meet customer needs.
• Install, configure, troubleshoot, optimize performance, patch, and upgrade enterprise technologies.
• Coordinate with vendors and support high availability and disaster recovery across enterprise technologies.
• Provide technical leadership for IT projects, including identifying task dependencies, estimating effort and duration, and tracking time against a project schedule.
• Manage quality processes by complying with standards, pursuing continuous improvement, implementing and testing changes, and performing post-implementation validation and monitoring.
• Collaborate with operations staff, technical teams, vendors, and users to ensure satisfactory service delivery.
• Work individually and jointly with workgroup members, DTI staff, vendors, and customers.

Benefits

• Group health plan, dental plan, vision plan, prescription coverage, and flexible spending accounts for health and dependent care.
• Long- and short-term disability insurance, group universal life insurance, accident and critical illness insurance, and health management programs.
• 21 paid vacation days, 15 paid sick days, and 13 paid holidays.
• Up to 12 weeks of paid parental leave.
• Tuition reimbursement up to $4,000 annually.
• State-funded learning opportunities, mentor programs, and professional development opportunities.
• Employee Assistance Program, including professional counseling, legal, and financial services.
• Employer- and employee-funded pension plan and an employee-funded retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed