Sr Business Systems Analyst (Collaboration Engineering)
About The Position
The Senior Business Systems Analyst will lead a global team within Workday’s Digital Employee Experience Collaboration team, part of Business Technology. The team delivers digital experiences for Workday’s global workforce, partnering across business functions to reduce friction and improve productivity. The role focuses on modernizing the collaboration technology stack through intelligent automation and AI, moving work from automating Level 2 support tickets to accelerating complex enterprise initiatives. The analyst will connect business stakeholders with technical teams to understand processes and requirements, identify improvement opportunities, and guide projects and system enhancements from planning through deployment. The role also supports integrated systems, organizational change, testing, and user acceptance. Workday uses a flexible work approach that combines remote work with in-person time: at least half of each quarter is spent in the office or in the field, depending on the role.
Requirements
- At least 8 years of IT experience with a bachelor’s degree in Computer Science, MIS, Computer Engineering, or equivalent work experience.
- At least 5 years of hands-on experience bridging technical engineering teams and business stakeholders to drive solution design, intake management, and system delivery.
- Hands-on experience implementing AI-driven automation tools, chatbots, or AI copilots to improve IT ticket handling, workflows, and employee productivity.
- Practical understanding of modern AI capabilities, limitations, governance considerations, and responsible enterprise application.
- Experience evaluating vendor or SaaS platforms, including AI-enabled products, against business requirements, technical feasibility, security, privacy, compliance, and ROI criteria.
- Experience working in a fast-paced, high-growth technology company.
- Ability to use data, analytics, qualitative feedback, and business context to generate insights, recommend priorities, and drive measurable product improvements.
- Experience supporting multiple integrated systems in an enterprise technology environment.
- Ability to learn and embrace new technologies, including AI-powered tools, automations, applications, and solutions.
- End-to-end implementation experience, including requirements documentation, systems configuration, project management, issue management, communication, and organizational change.
- Experience using AI-powered tools, such as generative AI for requirements or documentation and AI agents for workflow automation, in an enterprise systems context.
- Attention to detail and ability to analyze and solve complex problems, as well as provide documentation, guidance, and instruction.
Nice To Haves
- Agile/SCRUM experience.
Responsibilities
- Identify process improvement opportunities using business knowledge, including AI-driven improvements.
- Evaluate and recommend AI and automation applications, such as intelligent agents, generative AI, and machine-learning insights, to improve processes and system capabilities.
- Partner with business stakeholders to understand processes, goals, and gaps.
- Plan, prioritize, design, develop, and deploy projects and system enhancements.
- Understand business requirements, create and groom user stories, and partner with Development, Security, Identity, and other teams to deliver solutions, including AI-enabled solutions.
- Maintain familiarity with other IT systems and business application capabilities to recommend scope, integrations, and functionality intersections, including AI and agentic capabilities.
- Participate in organizational change and launch support processes.
- Facilitate review sessions with functional owners, authorities, and end-user representatives.
- Coordinate and perform system testing to verify requirements are met.
- Work with project teams during user acceptance testing, track issues through resolution, and obtain end-user acceptance sign-off.
Benefits
- May be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
- May be eligible for annual refresh stock grants.
- Workday provides a comprehensive benefits package; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
