Sr Business Systems Analyst (Collaboration Engineering)

Workday • Pleasanton, CA

1d • Hybrid

About The Position

The Sr. Business Systems Analyst will lead work to modernize Workday’s collaboration technology stack through intelligent automation and AI, shifting work from automating Level 2 support tickets to accelerating complex enterprise initiatives. The role works with business partners and technical teams to understand processes, goals, and gaps; identify opportunities for process and system improvements; and deliver new projects and enhancements, including AI-enabled solutions.

The position is part of the Digital Employee Experience Collaboration team within Business Technology. The team delivers digital experiences for Workday’s global workforce and partners with functions including Sales, Marketing, Customer Service, HR, and Employee Communications. The role also supports organizational changes and launches, facilitates reviews, and coordinates testing and user acceptance.

Requirements

• At least 8 years of IT experience with a bachelor’s degree in Computer Science, MIS, Computer Engineering, or equivalent work experience.
• At least 5 years of hands-on experience bridging technical engineering teams and business stakeholders to drive solution design, intake management, and system delivery.
• Hands-on experience implementing AI-driven automation tools, chatbots, or AI copilots to improve IT ticket handling, workflows, and employee productivity.
• Practical understanding of modern AI capabilities, limitations, governance considerations, and responsible enterprise application.
• Experience evaluating vendor or SaaS platforms against business requirements, technical feasibility, security, privacy, compliance, and ROI criteria.
• Experience in a fast-paced, high-growth technology company.
• Ability to use data, analytics, qualitative feedback, and business context to generate insights, recommend priorities, and drive measurable product improvements.
• Experience supporting multiple integrated systems in an enterprise technology environment.
• Ability to learn and embrace new technologies, including AI-powered tools, automations, applications, and solutions.
• End-to-end implementation experience, including requirements documentation, systems configuration, project management, issue management, communication, and organizational change.
• Experience using AI-powered tools in an enterprise systems context, such as generative AI for requirements or documentation and AI agents for workflow automation.
• Attention to detail and ability to analyze and solve complex problems, and provide documentation, guidance, and instruction.

Nice To Haves

• Agile/SCRUM experience.

Responsibilities

• Identify opportunities for business process improvements, including AI-driven improvements.
• Evaluate and recommend AI and automation applications, such as intelligent agents, generative AI, and machine-learning insights, to improve processes and system capabilities.
• Work with business partners to understand business processes, goals, and gaps.
• Plan, prioritize, design, develop, and deploy projects and system enhancements.
• Understand business requirements, create and groom user stories, and partner with Development, Security, Identity, and other teams to deliver solutions and project plans.
• Maintain familiarity with other IT systems and business application capabilities to recommend integrations and functionality intersections, including AI and agentic capabilities.
• Participate in organizational change and launch support processes.
• Facilitate review sessions with functional owners, authorities, and end-user representatives.
• Coordinate and perform system testing to verify that requirements are met.
• Support project teams during user acceptance testing, track issues through resolution, and secure end-user acceptance sign-off.

Benefits

• May be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
• May be eligible for annual refresh stock grants.
• Comprehensive benefits are referenced, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior