Sr Manager, Seattle Service Sales

Otis Elevator Co.•Seattle, WA

63d•$140,000 - $175,000•Onsite

About The Position

Otis Elevator Company is seeking a highly motivated Sr Manager, Service Sales to lead a high-performing team in its Seattle operating territory. The role manages sales processes, provides direction for continuous improvement initiatives, and is accountable for meeting or exceeding territory business objectives. The manager leads service sales colleagues in maintaining customer loyalty and expanding the existing portfolio. The position partners with the Seattle General Manager to develop and implement the territory service sales business plan, including financial and non-financial objectives. It builds the service sales plan with the General Manager and Sales Enablement teams, applies standardized sales processes and tools, grows the customer portfolio and unit count, and strengthens relationships with customers and consultants. The manager is also the key escalation point for customer issues, including collections and contractual disputes, and oversees at-risk accounts and cancellations. The role coaches and develops Service Account Managers against aligned sales goals and KPIs. This position is based 100% in the Seattle office; remote work is not available. The role also requires visiting another office one to two times per month. Otis does not support visa sponsorship for this position.

Requirements

Multiple years of experience within Otis or the elevator industry.
Three to five or more years of business-to-business sales experience.
Bachelor’s degree highly desired with 3–5 years of experience; alternatively, high school or equivalent plus 10 years of relevant experience.
Knowledge of products and product applications, service techniques and procedures, financial statements, and contract terms and conditions.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self-motivated and able to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time-management, and organizational skills.
Knowledge of and strict adherence to company EH&S policies and processes.

Nice To Haves

Bachelor’s degree.
Five or more years of elevator industry management experience.
Proven track record of meeting financial goals and objectives.

Responsibilities

Partner with and support the General Manager in developing and implementing the operating territory service sales business plan for financial and non-financial objectives.
Build the operating territory’s service sales plan with the General Manager and Sales Enablement teams, and manage standardized sales processes and tools.
Expand the customer portfolio and unit count while providing strong partnership and support to grow service and repair business and customer loyalty.
Assign sales representatives strategically and build relationships with customers and consultants to foster and sustain commercial relationships.
Lead resolution of customer issues in the operating territory as the key escalation point, including collection efforts and contractual disputes.
Identify prospective customers and manage accounts at risk of cancellation or otherwise at risk.
Coach, mentor, and develop Service Account Managers through clear sales goals and performance management tied to targets and sales KPIs.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.