Sr Manager, Repair Ops Support

Otis Elevator Co. • OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA, FL

5d • Remote

About The Position

Otis Elevator Company is seeking a Sr Manager, Repair Ops Support to provide direction, support, and leadership for Repair field operations across the Canada and US region. The position oversees billable repair operations, supports field upgrade programs and branch marketing opportunities, and works to improve operational efficiency, quality, reporting, backlog growth, and financial job closeouts. The person may be located anywhere in the US or Canada.

Requirements

• Bachelor’s degree or relevant technical experience in the elevator industry.
• Experience working with field-level associates.
• Leadership experience.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfort working in a technical environment using Microsoft-based computer software.
• Strong leadership skills, goal orientation, self-motivation, and strong time-management and organizational skills.

Nice To Haves

• Five or more years of elevator industry experience or experience leading technicians in a similar industry.
• Management experience.

Responsibilities

• Oversee billable repair operations for the Canada and US region.
• Manage Repair Operations Support Associates.
• Oversee and ensure an efficient SIP process and SmartSheet accuracy.
• Work with branches and AHJ on potential marketing opportunities.
• Improve the standard job costs list for the branches.
• Support the field upgrade program.
• Oversee, review, and ensure the quality of the supply chain.
• Lead the audits process and ensure the quality of sales and reporting.
• Support operations to grow the backlog.
• Drive efficiency and timely financial job closeouts.

Benefits

• Training and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
• Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior