Sr. Manager, Receivables Management

Genesys•Virtual Office (Illinois), IL

1d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Drive the financial performance and risk posture of Genesys’ North America strategic accounts by owning the end-to-end receivables management strategy. This role directly influences cash flow, customer experience, and enterprise financial health by shaping how complex, high value accounts are managed and optimized. Partnering closely with senior leaders across Finance, Sales, and Customer Operations, you will balance commercial relationships with disciplined financial execution to accelerate collections performance and reduce risk exposure. At Genesys, you will help organizations deliver better customer experiences while contributing to a culture that values empathy, innovation, and measurable impact. This role offers strong visibility into enterprise financial strategy and the opportunity to influence global process standardization and scalability.

Requirements

8+ years of experience in receivables management, collections, or finance operations within a complex enterprise environment
Demonstrated leadership experience managing teams and driving performance outcomes
Strong understanding of credit risk management, cash forecasting, and financial operations best practices
Proven ability to influence cross functional stakeholders at multiple levels of an organization
Experience working with large strategic accounts in a B2B environment
Strong analytical skills with the ability to translate financial data into actionable insights
Excellent communication and presentation skills with executive level exposure
Experience with financial systems and process optimization initiatives

Nice To Haves

Experience within a SaaS or technology driven organization
Background in global finance operations or working across multiple regions
Familiarity with automation tools, analytics platforms, or process improvement methodologies
Bachelor’s degree in Finance, Accounting, Business, or a related field

Responsibilities

Own end to end collections strategy for North America strategic accounts, driving improved cash flow performance and reducing days sales outstanding
Design and implement data driven collection strategies that increase recovery rates while preserving long term customer relationships
Influence cross functional stakeholders to align on risk mitigation, payment strategies, and customer engagement approaches
Deliver accurate and actionable cash forecasts that inform executive level financial planning and decision making
Identify and mitigate financial risk exposure across large scale customer portfolios, improving past due metrics and overall receivables health
Lead operational execution by establishing performance targets, tracking outcomes, and driving accountability across the team
Optimize collections processes and systems to reduce complexity, improve scalability, and enhance operational efficiency
Provide strategic insights and recommendations that shape receivables management practices and broader financial operations
Partner with global teams to ensure alignment on policies, tools, and performance standards across regions
Develop and coach a high performing team, strengthening capability, ownership, and accountability across all levels