Sr. Manager, People Experience

Fortra•New York, CT

1d•$110,000 - $130,000•Remote

About The Position

The Senior Manager, People Experience leads People Experience strategies and operations across the Canada, US, and Latam region. This role leads a regional PX team, advises business leaders, and oversees execution across employee relations, compliance, performance, engagement, talent programs, and the full employee life cycle. The role partners with regional PX leaders and global Centers of Excellence to adapt company-wide strategies into effective regional practices and improve the employee and manager experience. The position oversees regional policies, employee handbooks, employment compliance, immigration matters, employee relations, workplace investigations, performance and talent programs, onboarding and offboarding, and regional vendors. It also leads PX projects and change initiatives, uses workforce data to guide decisions, contributes to planning and budgets, and develops the regional PX team.

Requirements

At least 8 years of progressive HR experience, with experience across multiple People Experience disciplines.
Experience supporting multiple countries and navigating regional employment practices and compliance requirements.
Strong knowledge of local labour and employment legislation across the assigned region, and ability to apply requirements to day-to-day practices and complex employee matters.
Strong employee relations experience, including managing complex situations and workplace investigations.
Demonstrated people leadership experience, including coaching and developing PX professionals.
Ability to advise and influence leaders and build trusted relationships across organizational levels.
Strong program and project management skills, with ability to lead multiple priorities and complex initiatives.
Strong analytical and problem-solving capabilities, including experience using data and insights to inform decisions.
Excellent communication, consultation, conflict management, and negotiation skills.
Ability to operate independently, exercise sound judgment, and appropriately escalate business or employee risk.
Continuous improvement mindset and interest in evolving People Experience practices, processes, and employee experiences.

Responsibilities

Lead regional People Experience operations and align practices and policies with global strategy, business priorities, and local employment requirements.
Oversee regional policies and employee handbooks in partnership with Legal and other stakeholders.
Advise leaders on complex People Experience matters, including employee relations, organizational changes, compensation considerations, mobility, and workforce decisions.
Oversee regional immigration and employment compliance matters with internal and external experts.
Identify regional risks, trends, and opportunities and recommend solutions to PX leadership and business leaders.
Advise leaders on employee relations, performance, engagement, retention, and organizational effectiveness.
Lead complex employee relations matters and workplace investigations.
Drive regional execution of performance management, compensation, recognition, engagement, and retention programs.
Use employee feedback, workforce data, and business insights to identify trends and recommend actions that strengthen the employee experience.
Oversee regional onboarding and offboarding.
Champion global performance management and talent programs and coach and guide leaders and managers.
Partner with PX Centers of Excellence to identify talent, development, and organizational needs and deliver solutions.
Provide regional insights and feedback to strengthen global PX programs and processes.
Lead, coach, and develop the regional PX team, setting priorities, accountability, and expectations.
Guide team members on complex or high-risk matters and build team capability through coaching, development, feedback, and knowledge sharing.
Foster collaboration across regional PX teams and global PX Centers of Excellence.
Lead regional PX projects and change initiatives aligned with business and global priorities.
Use PX data, metrics, and insights to evaluate effectiveness, identify opportunities, and inform decisions.
Provide input into regional PX budgets, workforce planning, vendor relationships, and resource priorities.
Oversee regional PX vendors and partners, including brokers and Employers of Record, as applicable.
Drive continuous improvement and consistency of PX programs, processes, and employee experiences across the region.